Logistics done differently.

Join XPO Logistics, a company named among the most admired in the world by Fortune and one of America's best employers by Forbes. As a Specialist, Front End Audit you will analyze customer invoices for billing accuracy. You will evaluate billing trends and lead root cause analyses for invoice errors. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Determine root cause of disputes and report process deficiencies and needed improvements; thus, driving resolution and reducing out of period corrections


• Create processes and make recommendations to prevent future billing discrepancies


• Audit customer accounts to ensure proper assignment in the Customer Information System platform based on specific customer requirements


• Analyze invoices for billing accuracy


• Ensure compliance with SOX audit requirements


• Perform analytical thinking to audit pros that are unrated (XCWZ Manual queue) and billed using our default rating tariff


• Review customer pricing agreements and XPO's internal tariff for accuracy


• Process corrections using the correct Description and Category


• Collaborate with Collections on disputes and provide feedback on audit findings using GetPaid


• Prepare and submit coding requests


• Make phone calls to internal and external customers to ensure accurate billing on unrated pros


• Partner with internal stakeholders to ensure that accounts are set up accurately


• Perform other duties or ad hoc assignments as needed

What you need to succeed at XPO:

At a minimum, you'll need:

• High School Diploma


• 1 year of experience in accounting, invoicing or freight audit


• 1 year of experience in OTC, accounts receivable or accounts payable


• Excellent time management skills with a proven ability to meet deadlines


• Critical thinking and problem-solving abilities


• Clear and concise verbal and written communication skills; ability to communicate with customers, associates and management in a professional manner

• Bachelor's degree or equivalent related work or military experience


• Experience researching data and root cause analysis for discrepancies


• Prior experience in freight transportation or logistics environment


• Proficient computer skills with emphasis on Advanced Microsoft Excel, Microsoft Office


• Demonstrated ability to follow up, multitask, and prioritize


• Ability to work independently and as a team with shared responsibilities


• Previous experience evaluating customer contracts


• Previous experience analyzing data to make recommendations

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.