Job Description:
ADP is hiring a Client Service Representative. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
The Client Service Representative will provide a variety of services to clients including:
Ensure client satisfaction through delivery of Stellar Service
Act as first level support and subject matter expert
Educate clients on product features and functionality
Effectively handle inbound inquiries with quality and within established metrics and SLA's
Record client concerns and actions taken
Perform routine research and work with internal and external business partners to resolve issues
Complete assigned daily tasks
Assist in analysis of client performance to ensure maximum utilization
RESPONSIBILITIES:
Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
Effectively handle all client inquires with quality and within the established SLA's.
Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
Assist in the creation and implementation of new processes and procedures.
Coordinate client level pojects including addition of features, client mergers and acquisitions, regulatory changes, etc.
Meet department standards and metrics
QUALIFICATIONS REQUIRED:
Bachelor's Degree or equivalent in education and work experience.
1-3 years of direct client servicing experience required.
