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Patient Account Representative III - Billing Services at University of Oklahoma

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time
Location: Oklahoma City, Oklahoma

Job Description:

OU Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.  


POSITION INFORMATION: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting and credit balance resolution. May reconcile daily IDX system receivables reports. May balance monthly transactions and provide summaries to faculty and department administration.




  1. Patient Registration

    1. Review patient admitting records and extracts relevant information.

    2. Records patient identification and demographic information in the computerized billing system.

    3. Contacts agency representatives to verify type and extent of coverage.

  2. Billing

    1. Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.

    2. May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information.

    3. Operates hospital information system terminal to obtain patient demographic information, patient insurance information and status of approvals or denials.

    4. Assists in resolving department problems with billing.

    5. Maintains records of charges, payments, third party charges, etc.

  3. Collection

    1. Answers patient’s questions regarding statements, agency coverage, etc.

    2. Handles correspondence regarding collection activity and records results.

    3. May receive patient payments and/or issue payment receipts.

  4. Follow-up

    1. Initiates contact with patients and/or third party carriers if there is a delay in responding to statements or claims.

    2. May process incoming and outgoing mail.

    3. May receive incoming telephone calls and resolve issues communicated.

    4. Records results of mail and telephone contacts on the computer billing system.

    5. Interfaces with patients, physicians, and others regarding professional billing operations and funds.

  5. Payment Posting

    1. Post receipts to proper patient accounts.

    2. Compare batch proofs and source documents for accuracy.

    3. May be responsible for the department’s cash drawer.

  6. Reporting

    1. Assists in reviewing and balancing transaction reports for administration.

    2. Reconciles daily receivables reports.

  7. As Needed

    1. Performs various duties as needed in order to successfully fulfill the function of the position. 

    2. Ability to interpret and apply policies and procedures.

Education:  High School diploma or GED


Experience:  24 months experience in Medical Billing, Medical Collections, Medical Billing Systems (IDX or other) and general office or computer data entry

Preferred:  Background in customer service

  • Able to use 10-key by touch 

  • Able to type 45 wpm 

  • Basic Microsoft Excel and Word knowledge

  • Medical billing knowledge

  • Read EOB's (Explanations of Benefits)

  • Analytical skills

  • Organizational skills