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Career Learning Program Manager (Operations) at K12 Services

Posted in Education 30+ days ago.

Type: Full-Time
Location: Herndon, Virginia





Job Description:

 



Over 20 years ago, Stride was founded to provide personalized learning — powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed — however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.


Stride is a community of passionate leaders.  Whether teachers, engineers, curriculum writers, or financial managers — whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions.  Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.


The Career Learning Program Manager is responsible for leading the Career Learning planning and program operations, while also organizing and coordinating resources for the Career Learning Team. This role reports directly to the VP, Career Learning.


Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.



  • Plan and oversee projects within Career Learning, defines and refines project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources;

  • Develop and maintain status for executive on-demand reports for all key projects;

  • Develop forecasting model to predict proactively issues with new initiatives;

  • Identify, implement and evolves workflows and business process maps in support of Career Learning growing business needs working to gain buy in across teams

  • Establish and improve operational systems, processes and best practices that help the team run operationally to guarantee product growth

  • Documents and trains on new business process, serving as a subject matter expert and an escalation point

  • Conduct regular research to assist with project concept, completion and optimization

  • Create, organize and regularly maintain database of research findings and key information as a resource to team

  • Create and regularly develop dashboards leveraging available information across report server, Smartsheets, Salesforce, and other data repositories

  • Ensure that all Career Learning Programs and initiatives are articulated in a regularly updated and maintained strategic plan and weekly dashboard

  • Coordinate with cross-functional partners to develop and validate successful dashboards & communication of progress to KPIs

  • Publish weekly updates for projects across the team at an executive and working team level

  • Acts as point of contact and project manages projects including working with data and implementation teams across the company

  • Optimize processes, tools, metrics, and staff to enable effective and efficient delivery of all assigned initiatives

  • Ideate, develop and scale automated workflows

  • Develop and maintain Sharepoint site for team

  • Prepare presentations and dashboards weekly by gathering, analyzing, and summarizing relevant information – both in detail and at an executive level

  • Responsible for executive, customer, and internal-facing communication and deliverables working across the team;

  • Establish collaborative partnerships with key stakeholders to assess and recommend optimal business and technical solutions that can scale and be implemented with fidelity;

  • Maintain strong relationships with other departments recognizing dependencies and commitment to the project;

  • Responsible for establishing and scheduling regular operational meetings and facilitating strategic planning for organization including planning sessions, project reviews, tracking action items and regularly reporting on demand

  • Facilitates strategic planning sessions quarterly and annually for Career Learning with the regional teams and key stakeholders from across the company, responsible for successful agenda, templates, logistics, venue preparation and follow up

  • Researching, benchmarking, analyzing data, and making recommendations that align to strategy.

Supervisory Responsibilities: None


Minimum Required Qualifications 



  • Bachelor’s Degree in related field AND

  • Five (5) years of program or project management experience OR

  • Equivalent combination of data, edtech or project management experience

Certificates and Licenses: None required.


Other Required Qualifications:



  • Proven ability to manage multiple tasks simultaneously in a high visibility and deadline driven environment

  • Self- starter with strong team & client success orientation

  • Able to navigate ambiguity to create desired outcomes across teams

  • Experience creating & maintaining visually appealing executive reports and dashboards that reflect high fidelity, attention to detail and understanding of goals

  • Analytical skills applied to creation of executive reports, dashboards and models - able to identify and understand trends that lead to improvements in process and outcomes

  • Demonstrated experience developing Smartsheets dashboards, workflows and reports

  • Demonstrated experiences using Excel to create forecasts, develop models and assess gaps

  • Demonstrated experience managing Sharepoint, access, permissions, templates for extended team

  • Outstanding communication skills - verbal, written and presentation

  • Ability to work across multiple job levels and teams to achieve results

  • Independent problem solver

  • Consistent success in working in a team environment,

  • Consistent success in organizing new processes, teams and products through the full lifecycle from concept planning to launch

  • Clearly sets meeting objectives, agenda, identifies participants, summarizes notes and actions including follow through

  • Excellent Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, Project) and Web application skills

  • Outstanding time management and organization skills

  • Ability to travel up to 10% of the time (for example: strategic planning quarterly)

  • Ability to clear required background check

Desired  Qualifications:  



  • Project Management Institute (PMI) certification, Agile Scrummaster, or similar

  • Experience in an operational function or launch management

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 


Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age,, or genetics, or any other characteristic protected by law.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description





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