Job Description:
The Ocean/Air Import & Brokerage Manager will be accountable for quality execution, oversight, and overall direction of activities related to global forwarding operations. They will spend the majority of their time coaching, planning, leading, and directing the performance of the product's operations. The Ocean/Air Import & Brokerage Manager must possess excellent organization, leadership, talent development, customer service, and relationship-building skills in order to be successful in this very demanding position.
Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position will be remote until further notice. We continue to monitor when it will be safe to return to the office.
Responsibilities:
Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
Regularly share industry news, department changes, and process updates to department
Provide guidance to employees on how to respond to challenging customer scenarios
Maintain monthly balanced scorecard of department performance
Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients' transportation and supply chain systems
Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
Troubleshoot and design solutions for challenging customer scenarios
Assign and ensure proper setup for new business onboarding
Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
Confirm that the team have the tools, time, and support they need to successfully service the customers
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
5 years of Global Forwarding Transportation experience
Minimum 2 years direct people management experience
Active Customs Broker License
Preferred Qualifications:
Time management and organizational skills
High emotional intelligence, situational leadership, and coaching techniques
Excellent written & verbal communication skills
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
