Job Description:
The Carrier Manager will serve as the primary point of contact to the customer's carriers and will be responsible for building relationships, measuring performance and driving service improvements. They will represent the customer to the carrier. This role requires strong integration with the customer's team, the internal TMC customer account team, and owns the operational relationship with the customer's carriers. To be successful in this role the individual must possess strong relationship building capabilities, strong communication skills, a deep understanding of service and cost metrics, the transportation industry, and detailed project management skills.
Responsibilities:
Collaborate to create performance improvement plans to carrier and track improvement to plan
Work to continuously improve carrier management processes
Manages carrier rates, lane bids and maintains master rate file
Responsible for rate and invoice exception management in conjunction with the TMC customer account team
Publish and interpret carrier scorecards and service metrics
Work directly with customer on large RFP exercises
Act as carrier escalation point to assist with the resolution of any open issues
May participate in procurement projects including, but not limited to: data extraction, analysis, formatting, and presentation of rates and data related to pricing requests.
Other duties assigned
Required Qualifications:
Bachelor's Degree or equivalent carrier manager experience required
A minimum of 2 years in Procurement, Carrier Sales, Transportation, Logistics, and/or Supply Chain required
Up to 25% travel may be required (domestic and/or international)
Preferred Qualifications:
Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
Should possess strong root cause and analytical skills
Strong negotiation and conflict resolution skills
Strong understanding of the Supply Chain industry
Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
Ability to identify, understand and execute based on market trends and pricing strategies
Working knowledge of Microsoft Office products including Excel, Word, Visio, PowerPoint & Project
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
