At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Shipt shoppers handpick fresh groceries and household essentials, then deliver them to your door in as little as one hour.

Shipt is growing and we are searching for an Employee Experience Associate Manager to join our team! In this role, you’ll create, develop, implement, and conduct training and development programs for employees. Additionally, you will utilize your project management and communication skills to work cross-functionally with multiple teams to support Employee Experience needs. You are organized, detail-oriented, a creative problem solver, and an expert at bringing projects to completion.

Responsibilities

• Work with the Director of Employee Experience to build training and development programs and content in conjunction with the People Team Roadmap




• Work closely with HR partners, DE&I leaders, and people leaders across the organization to ensure the training and development needs of all team members are met




• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for team members




• Develops unique training programs to fulfill team members’ specific needs to maintain or improve job skills.




• Creates and/or acquires training procedure manuals, guides, and course materials




• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos




• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements




• Assess training materials prepared by instructors




• Evaluates program effectiveness through assessments, surveys, and feedback




• Maintains knowledge of the latest trends in training and development




• Prepares and implements training budget; maintains records and reports of expenses




• Performs other related duties as required

About You

• A problem solver at heart. You not only excel at coming up with creative solutions but also are proven at being able to anticipate issues before they arise, and love to constantly improve processes




• Understanding of the dynamics of a fast-paced (and fast-growing) company, and the importance of over-communicating while we grow the team




• Have strong planning and organization skills




• Extremely detail-oriented




• Have excellent communication skills, both written and verbal




• Able to work cross-functionally across the Shipt team




• Have excellent project management skills, the ability to multitask effectively




• Able to think quickly on your feet, adapt to a highly variable environment, change scope and focus with ease

Requirements

•  Bachelor's degree in Business, Human Resources, Management, Psychology (or related study) or equivalent professional experience




• 2+ years of experience at Shipt (for applicants who are current Shipt employees)




• Familiarity with and prior experience in project management 




• Adept with a variety of multimedia training platforms and methods




• Ability to evaluate and research training options and alternatives




• Ability to design and implement effective training and development   

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.