Job Description:

Quality Carriers, Inc. (QCI), is one of the largest chemical bulk transportation companies in North America. We have the industry's most extensive and complete terminal network with the largest fleet of stainless steel tanks. We transport a broad range of chemical products and provide our customers with value added services. We’re a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to some of the top 100 chemical producers in the world with US operations.

At Quality, we set the pace for the rest of our industry. Each and every day we strive for excellence. Our team members are motivated, intelligent, ambitious individuals who are passionate about what they do.

As the Operations Manager, your primary responsibility is to oversee the terminals efficiencies in dispatch, customer service, driver hiring and retention, and Standard Operating Procedures.

Essential Functions:

• Coordination of daily dispatch function to include, scheduling, tank cleaning, trailer utilization, and service performance. This would also include reviewing and approving Tank Washes daily


• Review and keep up to date all customer contracts for adequate fuel surcharges, rates on line haul and tank wash charges

• Ensure all Standard Operating Procedures are being met for all Operations Support functions


• Ensure all orders are being entered timely and accurately, assets are assigned prior to the beginning of the movement, loads are dispatched via Peoplenet and macros are completed to ensure accurate billing


• Overall driver management, safety performance, and hiring and retention


• Ensure all equipment is in compliance (both PM and Annual Inspections)


• Perform miscellaneous duties as assigned

Education

• High School Diploma or GED Equivalent, required


• 2+ Years Terminal experience


• 2-4 Years Management experience

 

Knowledge/ Skills/ Abilities (Competencies)

• Understanding of operational procedures of bulk truck terminal


• Basic computer knowledge


• Leadership abilities


• Strong written and verbal communication skills


• Strong organizational and time management skills

Supervisory Responsibility: Management of dispatchers and clerical staff

Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Quality provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Experience

Required

• 2 - 4 years: Management Experience


• 2 year(s): Terminal Experience

Education

Required

• High School or better

Skills

Preferred

• Communication


• Operations Strategy


• Interpersonal


• Leadership


• Customer Service


• Conflict Resolution


• Data Analysis


• Decision Making

Behaviors

Preferred

• Leader: Inspires teammates to follow them


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

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