The Moscow Food Co-op seeks a Cashier to operate the cash register, provide excellent customer service to Co-op shoppers, and present a strong image of the Co-op. Cashiers provide front-line customer service, are knowledgeable about the Co-op and its products and present an upbeat, helpful and steady presence for our community. Qualifications include the ability to follow proper procedures, excellent customer service skills, ability to get along with others, accuracy in money-handling and record-keeping, and attention to detail. Must be 19 years or older.
Part-time 12-29 hours per week; Days Vary, Weekends and working during the holiday break required.
We encourage you to consider a job at the Moscow Food Co-op. We are a community-oriented workplace, offering a positive work environment, living wages, and great benefits. In a recent employee opinion survey, Moscow Food Co-op employees overwhelmingly rate the Co-op as a good place to work and say that they are proud to work for the Co-op.
All employees receive a 20% store discount, earn Paid Time Off (PTO, and participate in the Co-ops 401k plan.
Benefits for our full time employees include: Medical, Dental, Vision Insurance; Short-term Disability; Accidental and Hospital Insurance; Telemedicine and Telemed Mental Health.
Benefits for our part time employees that work more than 20 hours per week include: Dental Insurance; Short-term Disability; Accidental and Hospital Insurance; Tele-medicine and Tele-med Mental Health.
Job Description
Essential Duties and Responsibilities
Cashier
Operate cash register quickly and efficiently.
Complete morning and nighttime money counts and maintains day sheets.
Promote membership and cooperatives to all customers; Sign up new owners consistently.
Keep cash register area clean and supplies well stocked.
Fill out special orders for customers.
Help out in store when not needed as a cashier.
Maintains accurate entries on register and on day sheet and includes written explanations on day sheet where necessary.
Seeks out information about store product to better serve customers
Cleans and tidies register area each shift and completes other cleaning tasks as assigned.
Understands intercom system and calls for back up in a timely fashion; Able to use the phone system.
When 1st cashier, always look attentive and friendly; Greets customers, keeps register area clean, sorts out paper and plastic bags; organizes baskets.
When 2nd or 3rd cashier, if not needed at the register, brings in carts, offers customers help, fronts, cleans, offers help to Grocery and Wellness depts., helps with freight on freight days.
Complete PCI training yearly, as requested by management.
Stays at the register until the next scheduled cashier arrives. If this person is late, informs a manager, but does not leave the register. There must be 2 or 3 cashiers available at all times.
Assists volunteers by keeps them on task and informed.
Completes all other tasks as assigned by the Front End management team.
Co-op Performance Standards
Customer Service
Demonstrate excellent customer skills, both internally and externally; Follow the 10-4 service rule
Make yourself available to customers; greet each customer promptly with a smile.
Handle customer complaints and questions courteously.
Coordinate with all supervisors and leads to address customer concerns, questions or thoughts. i.e., refunds, oops coupons, angry customers, broken machinery etc.
Help customers place special orders.
Accurately and completely record special orders and ensure the forms are delivered for processing.
Communication
Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment.
Stay up to date on information in department log books and other communication.
Answer and route phone calls according to Moscow Food Co-op procedures.
Keep a working phone and personal email address for necessary communication from the Co-op.
Report customer suggestions, comments, and complaints to Mod and Department Manager.
Other Duties
Work cooperatively with others in the department and throughout store
Maintain excellent attendance and punctuality; arrive 5 minutes early for scheduled shifts.
Take breaks according to department and store policy.
Requests time-off according to department and store policy, arranges subs for scheduled shifts and subs when needed.
Follows the direction of the Manager on Duty (MOD).
Carry out established opening and closing procedures.
Complete Co-op-wide trainings as required.
Attend all inventories, dept. meetings, and all-staff meetings.
Participate in department and store-wide initiatives such as Open Book Management and others as they occur.
Offer suggestions and information about products.
Maintain accurate use of the time system, substitute for other staff as needed.
Ensure a safe working environment for all staff and customers.
Assist with training new staff when appropriate
Requirements
Commitment to the mission and goals of the Moscow Food Co-op.
High school diploma or equivalent; retail, natural foods, or cashiering experience preferred
Motivated, energetic, outgoing, self-directed, positive, adaptable team player.
Excellent communication and problem solving skills.
Highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees; able to work on a team or independently.
Organized and able to handle multiple demands; Reliable and dependable.
Basic computer and math skills
Hold or obtain a current food safety card for the state of Idaho.
Willingness and ability to meet the changing requirements of the job.
Must be 19 years or older
Physical Requirements
Ability to stand for long periods and work in close quarters with other people.
Regular, predictable attendance including, weekend, evening and holiday work required.
Must be able to lift 50 lbs.
The job duties, responsibilities, skills, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.
