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Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Summary:

The OIS Service Product Manager will be responsible for Continuous Improvement activities that involve Elekta Service and OIS Products. This role will analyze outputs of data from multiple sources into information to provide the BL with the necessary tools to make real time decisions that drive business growth, improves customer service delivery, and minimizes operating costs.

Responsibilities:

• Promote increased program efficiency, service levels, and value by capturing and monitoring performance, and then identifying opportunities for improvement and strategies to realize those opportunities.




• Plan, organize, monitor, oversee and lead multiple, concurrent projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives.




• Identify opportunities to increase efficiency, improve service levels and to ensure regulatory compliance through enhanced operations




• Develop strategies to realize improvement opportunities, and ensure organizational prioritization and resource alignment




• Manage multiple projects through full project life cycle process including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure




• Utilize corporate and industry standard project management tools and techniques to effectively manage projects




• Maintain detailed project documentation as needed including action items, issue lists and risk mitigation plans




• Provide leadership and effectively communicate project status to all stakeholders, including executive summaries and presentations




• Negotiate with project stakeholders to identify and secure resources, resolve issues, and mitigate risks




• Lead cross-functional meetings with various functional areas to meet overall stakeholder expectations and company objectives




• Provide functional and technical knowledge regarding overall program requirements and operations

We offer:

Excellent Medical, Dental, and Vision coverage

401k, paid Vacation and Holiday

A wealth of additional benefits including Wellness Reimbursement, Tuition Reimbursement and Flexible Spending Account

Opportunity to work in the cutting edge in medical advancement

Close knit company culture

Upward mobility

Qualifications:

• Close collaboration and strategic alignment with Global Service functions, BL Service Product Management and Product Marketing, and Global and Regional marketing teams will be key 

• BS degree or 5+years equivalent experience to include Service Support experience driving increased customer satisfaction and increased revenue




• Technical product management experience directly working with cross-functional teams that serve millions of customers/endpoints.

• Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously, with geo-distributed and cross-functional teams.




• Ability to travel (Domestic/International) up to 25% of the time

EEO Statement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.