What could be more exciting - personally and professionally - than being part of a "disruptive" business?

Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the market leader we pride ourselves on building new markets, leading the way through continuous evolution and innovation. We're looking for talent that can help expand that lead.

When you're the leader, it's always urgent, important and market-changing. We think that defines the true "disruptive" business. Join us and create some chaos for the competition.

Experian Consumer Services is looking for a global Level 2 Application Support Engineer to join our Application Support/Client Technical team. A Level 2 Application Support Engineer works to troubleshoot issues, answer questions about the Experian Partner Solutions platform and products, and optimally tune client configurations to resolve client issues. They are also responsible for identifying and reporting technical bugs to Engineering and for providing information that assists investigation and product resolution.

The ideal candidate is someone who is technically capable, a problem solver, and is motivated by customer success. A professional approach to client interaction along with a goal to achieve customer satisfaction is crucial to success in this role. This role will enable the candidate to (a) grow a technical skill set and (b) interact with clients. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Skills and Experience Necessary for the Role:

• Degree level is preferred (or equivalent job experience)
  
  
• Strong client-facing communication skills and experience
  
  
• Professional communication skills via both phone and email
  
  
• Experience Linux, PHP, HTML knowledge
  
  
• Experience Javascript
  
  
• Knowledge of CSS, XML, MySQL, shell scripting
  
  
• Knowledge of troubleshooting and implementing Web technologies
  
  
• Knowledge of programming and software development concepts
  
  
• Demonstrates critical thinking capabilities and follow through with customers
  
  
• Proficiency in defect trouble shooting and code debugging
  
  
• Ability resolve basic product defects with code and produce hotfixes for customers
  
  
• Provide timely and frequent updates to customers and customer tickets
  
  
• Detail oriented, self-motivated
  
  
• Desire to learn quickly and thrive in a changing environment
  
  
• Ability to work across global teams and working with different cultures across different time zones
  
  

• Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package

• A high talent strategic hub with the opportunity to learn from great minds
• An energetic "start-up" vibe paired with a diverse and unique culture

EOE including Disability/Veteran