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At Vituity, We Combine Knowledge+Humanity

If you want to be part of changing healthcare to better serve patients, you are in the right place. Vituity brings together a committed team of clinicians and business professionals to care for patients with acute medical conditions, making a big difference in the lives of our 6.5 million patients nationwide. If you want to work with a diverse group of people who are tackling some of the healthcare industry's most challenging situations from the inside, look no further. As a Vitan, you'll work with health systems and providers nationwide to develop and implement innovative solutions. With nearly 50 years leading change, you'll join a team of individuals dedicated to our culture of caring.

The Impact You'll Make

We are seeking a Care Coordinator for the tele-psychiatry practice line. Ideal candidate would be someone who can work remote and independently to support our Tele Psychiatry Practice Line. The Tele Psychiatry practice is very busy and runs 24 hours daily, seven days a week. If you have prior hospital or medical office experience, are resourceful, organized and have a can-do attitude, we have the job for you!

This role will promote Vituity culture and support practice growth and success.

This job is vital to the success of our client's practice and demands flexibility, a customer-focus, organization and a knack for details.

Additional responsibilities include, but not limited to:

What You Will Bring

• Handle a high volume of patient intake calls from provider or registered nurse to schedule psychiatric consults.
• Follow the process within the escalation guide to prioritize consults based on shifting needs and resources.
• Work with on-call providers, such as physicians, to help triage their requests. This includes helping to facilitate delays, prioritize/reschedule patients in case of consult overload in collaboration with the physician.
• Ensures each physician is allocated their proper workload and assists with scheduling patients with providers.
• Ensures secure documentation is sent to appropriate providers who are accepting/denying information.
• Act as the first point of contact to provide customer service for contract sites. May address notification of delays, missing documentation, triage site questions and/or concerns, escalate to managers as appropriate.
• Document all medication requests, transfer requests, consult requests, doctor-to-doctor encounters into the tracking database.
• Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.
• Independently troubleshoot minor technical difficulties and escalate to technical staff when appropriate.
• Transcribing patient information that is being verbally received by the contract site medical provider

Required Experience and Competencies:

• Two to three years of experience in an office or healthcare setting.
• This role will hire 4 Per Diem employees. Only required to work 3-4 shifts per month. Availability varies.
• Shift Time: 3pm-11:30pm CST/9pm-5:30am PST

Preferred Talent Assets:

• Experience working in the healthcare field or in a call center, preferred.
• Excellent customer service. Not afraid to resolve issues on your own while making the client happy!
• Experienced in using Microsoft Word. Basic in Excel.
• Resilient, able to multi-task while working in a high call volume setting.
• Minimum Degree: High School graduate.

Vituity Values: #CultureofCaring

When you are a part of Vituity, you embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means you have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables you to re-imagine healthcare and bring about lasting change. VALUE BEHAVIORS

Each Vitan is expected to demonstrate a commitment to service, values, and professionalism through appropriate conduct and demeanor at all times in interactions with physicians, patients, visitors and colleagues.

Apply today to join a community of healthcare professionals committed to a standard of excellence through recruiting and retaining a diverse group of talent. Our dedication to diversity and inclusion is at the heart of our organization at all levels