MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.
Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
This position is located at our office in Olathe, KS.
What will your job look like?
Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
Listen and obtain information from callers in a professional, systematic and organized manner
Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
Assume responsibility for self-development and career progression
Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
May be required to work weekends and/or holidays, as needed
Maintain confidential information standards within a fast paced environment
Relate to a diversity of customers and requests
Identify with customer needs and circumstances
Tactfully question and obtain necessary information
Recognize, handle and refer situations of an emergent nature
All you need is:
High school diploma or G.E.D equivalent
Typing speed of 30 wpm or greater
Knowledge of Microsoft Outlook and Word
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
Previous experience working in a customer service call center
Exemplary communication and phone skills
Outstanding organizational and multi-tasking skills
Ability to maintain high level of confidentiality
MTM Incentives
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Work From Home Opportunities
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Milestone Anniversary One Month Sabbatical
Leadership Mentoring Opportunities
*These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net