Use proper telephone etiquette to answer and direct calls
Set up/break down and continual maintenance of Take out and Curbside area
Take reservations
Assist with food running
Responsible for taking guests order in person or by phone in friendly and courteous manner
Interacts with guests to ensure they feel welcomed and cared for throughout their visit. Actively seeks to build relationships and establish clientele
Follows opening and closing procedures/checklists
Knows the food and beverage menu, and is able to speak to the menu from memory
Rings in orders into point of sale system
Collects payment for food and drinks served and accurately processes payment and/or makes change using prescribed cash handling procedures
Make suggestions and give guests options
Handle POS system quickly and efficiently
Able to package all take out items correctly and efficiently
While packaging orders, double checks that all food is made and packaged properly and all items ordered are accounted for
Speak to guests to ensure satisfaction with food, drinks, and service
Able to respond to guest complaints
Cards all guests that appear to be under the legal drinking age and refuses to serve alcohol to minors
Uphold strict cash handling procedures and be accountable for all transactions daily
Able to prioritize
Maintain personal health and sanitation standards
Review work procedures and operational problems in order to determine ways to improve service, performance and safety
Understands and practices proper safe food and beverage handling procedures in accordance with local government standards
Knowledge/Skills +Abilities
A minimum of 6 months’ experience in high-volume, upscale casual dining or an equivalent service environment; previous server experience highly desirable
Able to stand and walk for up to 10 hours per day preferred
Able to lift and carry up to 40 pounds
Able to work calmly and effectively under pressure
High school diploma (or equivalent) required
Able to perform basic mathematical calculations
Must be of legal age to prepare, serve, and ring alcoholic beverages
Able to work flexible shifts and schedules, inclusive of weekends, and some holidays
Certified in (or able to be certified in) responsible alcohol service (as required by state or local law)
High energy and stamina. Able to work within a fast-paced, highly mobile environment
Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation