Under the direction of the CapRelo Director of Move Management, provides service support to relocating transferees. Position interacts with several service areas within the organization, including OPS, International, and Claims, to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.
Responsibilities
Oversees all assigned corporate moves from point of shipment acceptance to delivery.
Monitors and tracks coordination of all corporate moves with move suppliers from point of shipment acceptance to delivery.
Receives survey results and verifies all quoted services are in accordance with account profiles.
Rates survey results to verify shipping costs are within account profile.
Collects, tracks, and files all shipment delivery documents from supplier to ensure timely billing to client.
Communicates with transferee to coordinate move and to ensure the highest level of customer service and satisfaction.
Reports directly to the Move Management Director on all departmental matters.
Maintains training on all Division, programs, systems, software, and administrative protocols.
Adheres to all contractual guidelines.
Other projects, special assignments, and administrative duties as assigned.
Qualifications
High School diploma or equivalent.
Microsoft Office suite or comparable software packages.
Good math skills.
Excellent customer service skills.
High attention to detail.
Logistics coordination or freight forwarding experience a plus.
About
About CapRelo
CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance - you've come to the right place.
Benefits
In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:
World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
Recruitment and customer referral bonuses
Company-paid life insurance and accidental death benefits
Voluntary protection programs for employees and their families
Service recognition programs
Safety & performance bonuses
Tuition reimbursement and student loan repayment assistance
