Are you technically-savvy, detail-oriented and a good writer? If so, we want to hear from you! UPS is seeking a dynamic Digital Content Specialist to craft content for ups.com and publish it in the Content Management System (CMS). He/She reviews content maintenance requests, writes and edits copy, facilitates translations, performs QA, gains sponsor review and approval in a Preview environment, pushes jobs to Production and conducts reporting as needed. He/She creates and maintains a content matrix (i.e., list of assets) to define and document scope of project work. The Digital Content Specialist also executes assignments to support Digital Experience Team as required. He/She proposes alternative solutions for content requests unable to be implemented due to CMS limitations to ensure project sponsors’ needs are met.
Responsibilities and Duties
Reviews content maintenance requests, evaluates scope of work and gains all necessary reviews and approvals prior to publishing
Verifies content projects in various environments (e.g., preview, staging, production, etc.) and for various targeted audiences to ensure content was properly installed
Creates URL manifests for project sponsors and QA team to allow for review of published work
Completes rework requested by sponsors and QA team to meet customer content expectations
Collaborates with Content Strategists, DX Managers, and project sponsors to ensure content aligns with Brand/Editorial standards and Business requirements.
Collaborates with cross-functional disciplines (e.g., application developers, internet architects, graphic designers, region subject matter experts [SMEs], etc.) to gather identified assets needed to complete project work
Identifies translation needs based on project scope, timelines and approved processes
Submits internal translation requests to region SMEs to ensure translation is completed as needed for content projects
Proposes CMS and content development process improvements to increase efficiencies
Identifies existing defects to remedy or document for future update in compliance with QA standards
Knowledge and Skills
Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the management team
Demonstrates a general knowledge of techniques for soliciting and gathering information
Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work
Experience working as an Enterprise CMS - Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
