Anew Hospice is Indiana owned and operated with Hoosier hospitality ingrained in everything we do. We’re committed to providing compassionate care, clinical excellence and outstanding customer service to our patients and their families at the end of life. Creating a positive experience through comfort and support is our number one priority.
At Anew Hospice we proudly serve over 12 counties in the greater Indianapolis area.
Our team is growing! Do you want to make a difference in the lives of others?
The Intake Coordinator is responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
ESSENTIAL POSITION FUNCTIONS
Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of admission policies.
Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establishes and maintains positive working relationships with current and potential referral sources.
Ensures seamless transition of patients to hospice by providing oversight of patient education and preparation for hospice, plan of care initiation, and coordination of care with multiple service providers.
Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
Builds and monitors community and customer perceptions of Anew Hospice as a high-quality provider of services. Maintains comprehensive working knowledge of Anew Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Anew Hospice.
Complies with the company’s privacy practices/procedures and all state/federal privacy laws as outlined by HIPAA related to patient/client and employee records, to include but not limited to information accessed through any company web-based system and/or electronic medical records.
Participates in Quality Assessment Performance Improvement (QAPI) teams and activities.
Complies with and adheres to the appropriate use of Personal Protective Equipment (PPE) required by the Bloodborne Pathogens Standards. Protective Personal Equipment (PPE), including personal protective equipment for eyes, face, extremities, protective clothing, and protective shield and barriers, will be provided, used, and maintained.
EDUCATION & QUALIFICATIONS
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At least two (2) years’ experience in health care, preferably in hospice admissions.
Ability to market aggressively and deal tactfully with customers and the community.
Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
Knowledge of and commitment to hospice philosophy of care.
We offer and attractive compensation and excellent benefits package including:
Group medical/dental/vision/life insurance
401(k) retirement plan
Paid time off
Disability insurance
Tuition assistance
Room for advancement
We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.
