You excel in customer service, operational knowledge, and enjoy a fast-paced working environment. You do what's right - for customers and colleagues - and you inspire others to do the same. Apply these skills to become an Assistant Branch Manager at Chase and help lead the customer banking experience.
As an Assistant Branch Manager, you're responsible for creating an environment that delivers an exceptional experience for both customers and employees.
After completing a customized training program at Chase, you'll be responsible for the following:
The management operational functions including loss control, compliance, and customer retention and audit standards
How to supervise, coach, and develop Tellers, Senior Tellers, and Lead Tellers regarding policies, procedures, products, systems, and banking transactions
All aspects of branch operations, including paying and receiving transactions, regulatory compliance, and Bank Policy and Procedure
Making lives of customers more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
Leading and developing branch teller staff to meet customer's service needs and to foster an environment in which all employees can perform their best work in a team environment
In the absence of the Branch Manager or designated banker, you'll be given responsibility to communicate branch priorities throughout the day
Qualifications:
Two years of supervisory experience required
College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements; including passing Branch audit
Strong probing, analytical, problem-solving, and decision-making abilities
Ability to plan and manage staffing to meet changing Branch and customer needs
Knowledge and interest in connecting customers to available technology
Adaptability, flexibility, and ability to work branch hours, including weekends and some evenings
High school degree, GED, or foreign equivalent required (college degree strongly preferred)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
