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What you will do

You will work closely with the Building Solutions - North America (BSNA) Business Intelligence and Field Operations functions to elicit, define, and document their business needs and then interpret them to the Program/Project team to ensure comprehension and adherence to all standards and processes. You will coordinate with other project teams to ensure that interdependencies are defined and resolved and ensure the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and/or requested functionality that are most conducive to fulfilling the objectives of the business.

How you will do it

• Apply deep analytical skills of the objectives, processes, and technologies of Business Intelligence and Field Operations to support creation of IT investment proposals.


• Communicate regularly with business stakeholders, IT leaders, and relevant Steering Committees to capture incoming demand for IT investments to enable business objectives.


• Define and prioritize demand with business stakeholders


• Act as an IT functional Subject Matter Expert (SME) to dependent teams, efforts and functions.


• Lead the creation of process models with the intent to advise how to “IT-enable” process improvement efforts.


• Support the ideation and high-level planning of IT projects including specification of high-level business requirements, formulation of business process and technology solution options, creation and vetting of business cases, and high-level project planning (scope, schedule, and budget).


• Support process standardization and simplification improvements to enable Tyco-wide leveraging and streamlining of the IT applications landscape.


• Ensure IT functional team deliverables are aligned to business priorities and objectives.


• Support solution design and testing activities, assess overall quality of solution and fit with business capability needs, ensure go-live readiness of Business and IT communities, and measure business results after solution stabilization.


• Champion, guide and support cross functional teams with IT investment benefits analysis activities.


• Provide functional support to the application users, including training.

What we look for

Required:

• Bachelor’s Degree in Business or IT or related field or equivalent work experience


• 8 years’ experience including 3 years in Business Intelligence and Field Operations


• 3 years in IT business analysis and direct-line stakeholder engagement


• Knowledge of Business Intelligence and Field Operations business processes and practices


• Working knowledge of on-premise and cloud technologies (Siebel, Oracle, Oracle Fusion, Salesforce.com)


• Experience with Mobile technologies (Xamarin)


• Data integration technologies including Web Services, SharePoint, PowerApps, Power BI


• Basic understanding of relational database concepts


• Exceptional verbal and written communication, collaboration, and negotiation skills


• Influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.