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Summary
Job Description
General and Task Management
Receive, analyze, repair, and test authorized product returns in accordance with Varex warranty and non-warranty procedures and policies. Perform required administrative tasks to process returns through the Varex systems.
Work with sales operations and order processing support staff to ensure product returns are completed timely and accurately.
Carry out hands-on inspection, solicit input from operators and perform diagnostics of components and review against the specification to understand short falls.
Provide support to the framework for the warranty returns, customer concerns and the company problem solving/root cause analysis system.
Communicate fault and liability information to the relevant internal management in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction
Contribute to ensuring lessons learned from warranty analysis are communicated to management to be captured on new projects
Evaluate final product's overall performance, reliability and safety
Prepare product reports and documentation
Communicate with customers regarding warranty incidents and issues.
SKILLS, KNOWLEDGE, TRAINING AND CERTIFICATIONS
Required Certifications and Training
Obtains and completes LMS training plan specific to assigned responsibility.
Experience Level with Business Tools
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with SAP or equivalent ERP product and productivity software desired.
LEVEL DESCRIPTION
Skill
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Supervision
Normally receives little instruction on day to- day work, general instructions on newly introduced assignments
Typical Education and Experience
Associates Degree or equivalent preferred but not required
3 - 5 years of related experience
ENVIRONMENT AND PHYSICAL REQUIREMENTS
Environment and Physical Demands
As described in the job posting
Ability to Travel
Travel may be required. See the job posting for more information.
Time Type:
Full time
Job Type:
Regular
Work Shift:
First Shift
Pay Rate Type:
Hourly
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.