Posted in Other 30+ days ago.
Location: Tulsa, Oklahoma
Req ID:59449
Job Location:Tulsa, OKTulsaOK
Areas of Interest:Customer Service/Call Center; Mortgage Servicing
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
At BOK Financial, our success starts with our incredible talent. We need a detail-oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Mortgage Customer Service Agent. Bring your knowledge and passion for customer service to us.
Your strong knowledge of mortgage customer service and collaboration skills will set you up for success. You will be the primary point of contact for our mortgage loan customers.
You will receive customer contact inquires via the inbound phone system. The calls include inquires related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable-rate mortgages and payoff statements.
You will use your strong communication and problem-solving abilities to resolve various simple to complex customer problems. Agents will have professional telephone etiquette and the ability to juggle priorities while taking calls to resolve complex issues. You will handle approximately 80 to 100 calls per day. You will be empowered to make decisions and offer solutions that help the customers and the Bank. You will work closely with your team to handle all the daily tasks and requirements and have a sense of accomplishment at the end of each day.
Each team member is responsible for their set of daily tasks, but all work together to ensure the day's work is completed. They celebrate successes and find solutions together. They are a very close-knit group that focuses on the Company's mission to deliver our clients' solutions and options.
We participate in group learning and idea-sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism. We believe in personal and shared accountability
COLLABORATION: You enjoy working in teams and across departments with a proficiency to follow-up and follow-through.
ORGANIZATION: You will need to be efficient to handle multiple requests and prioritize your work.
PROBLEM-SOLVING: You are able to find solutions to complicated and challenging customer needs.
EMOTIONAL INTELLIGENCE: You will encounter unique situations with customers and coworkers, and you'll need to show empathy and recognize clients' emotions to guide your behavior and make good decisions.
DETAILED ORIENTED: You will follow our established standards and have good judgment to escalate situations when appropriate. Accuracy, follow up, and follow-through is vital for this role.
COMMUNICATION: You are an excellent writer and speaker with the ability to build relationships with clients and coworkers.
This level of knowledge is normally acquired through completion of high school and 2-3 years of experience relevant experience.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.
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