Job Description:

About Global Equipment Company Inc

Systemax has a 70-year track record of market-leading innovation. Founded in 1949 as a small material handling company, we've grown to be an industry leader with over 1.7 million products in 21 industrial and commercial categories. Global Industrial is a subsidiary of Systemax and represents the largest part of the Systemax family.

The keys to our continued success include the collaborative spirit we cultivate in our associates, our customers, and our vendor partners. Our esteemed customer base includes members of the Fortune 500, small-to-medium size business, and direct to consumer. Conducting business across a wide spectrum of industry verticals, we supply our customers with the industrial equipment and supplies they need to run their business effectively, efficiently, and safely.

Our culture starts with our leadership team. United, they uphold a commitment to transparency and clear communication, creating loyalty and a high level of engagement amongst associates. By joining Global Industrial, a Systemax Company, you are a part of a dynamic organization that rewards high performance as well as an environment of continuous learning with upward mobility through training and development, stretch assignments, and internal mobility.

At our core, we believe in embracing new ideas, teamwork, accountability, and treating our associates the way we want them to treat our customers. We are active listeners - to our employees and to our customers - so that our actions result in a truly delightful associate and customer experience alike. By celebrating our differences and rewarding innovation at all levels of the business, we nurture a culture of belonging and unity to drive change.

Key Responsibilities

• Expected outbound call volume of 35 to 55 per day.


• Reduce aging bucket 61+ to below 10%.


• Interacts with client Accounts Payable Department regarding status of payments in a fast goal oriented collections department.


• Identifies areas of concern and provides effective problem resolution and suggestions regarding customer account status.


• Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.


• Responsible for monitoring and maintaining assigned accounts.


• High volume customer calls, account adjustments, small balance write off.


• Accountable for reducing delinquency for assigned accounts.


• Tracks progress of accounts and updates via company data base for weekly aging report.


• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.


• Hours 8:00AM to 5:00PM MF.

Competencies and skills

• 2Years minimum collection experience
• Previous experience in customer interaction.


• Strong attention to detail, goal oriented


• Experience with Excel a plus.


• Strong problem resolution and reasoning abilities.


• Excellent written and verbal communication abilities.


• Ability to prioritize and manage multiple responsibilities.


• Accounts Payable knowledge/experience a plus
• French bilingual an asset, but not mandatory.

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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