Company: FedEx Logistics
Job Title: BB022: E-Commerce Client Mgr
Job Requisition Number: RC287593
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
6075 Poplar Ave
Memphis, Tennessee 38119
United States

Additional Locations:
5201 Alliance Gateway Freeway
Worth, Texas 76177
United States

Posting Date: 2021-03-03
Job Posting End Date: 2021-03-14

To achieve sales retention and revenue growth, as well as increase market share and enhance customer satisfaction as set forth by management. Facilitates the implementation and ongoing management of the largest retail clients to meet revenue growth targets. Works through and gains knowledge of of all aspects of the retail client's business and interactions with cross border departments such as custom service, accounting, it, and implementation. This position requires approximately 40% travel.

Responsible for international ecommerce sales growth with 100% client retention and world-class client satisfaction results. Supports the global account managers in their efforts to bring on new, large clients. Helps on-board new clients and provides customer service to assigned customer accounts. Improves ecommerce revenue growth though customer satisfaction by improving responsiveness and anticipating customer needs, actively partnering with leading payment providers, technology platforms and social networks to deliver significant incremental revenue and drive global brand awareness for key clients. Work with senior executives at leading retailers to launch key marketing programs and products in their international ecommerce market space. Act as key internal stakeholder for products management initiatives vital to cross border long-term revenue growth. Develops RFP/rfi information. Monitors the execution of the account's plan and take corrective actions as needed. Schedules and conducts account reviews to identify strengths and weaknesses with the deployed solution. Manage analytics and reporting projects to provide more visibility into international business performance to clients. Communicates ecommerce technologies and integration points within the cross border systems. Troubleshoots pre-integration and post-integration applications with clients. Provides consulting to management on employee relations issues and HR policies and procedures.

Bachelor's degree/equivalent. Six (6) years of sales, account management and/or relevant industry experience required. Must have excellent listening, communication, and account management skills in order to identify solutions that fit customer needs. Must be a self-starter and self-motivated to accomplish sales and retention goals and objectives. Must have very good organizational and time management skills. Must have the ability to develop and maintain high level relationships with top ecommerce executives to ensure account retention in a highly competitive market. Must be proficient in Microsoft Office (powerpoint, excel, word). Experience in e-commerce sales, international e-commerce, business development, account management, logistics a plus. This is a remote position. Extensive travel required.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.