VITALSMARTS

We believe that when you invest in your people, you enable your workforce to carry out every business practice more successfully. That's because what lies between an organization's lofty goals and the desired outcome is often good old-fashioned human behavior. VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the individual.

With award-winning training products based on more than 30 years of ongoing research, we have helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable, and measurable change in behaviors. We teach organizations to dialogue safely about any topic, achieve universal accountability, influence behavior change for others, and influence behavior change for yourself.

The Impact You Will Have:

Each year, VitalSmarts' thousands of Certified Trainer deliver tens of thousands of training courses to hundreds of thousands of learners. The Trainer Support Manager will provide individualized customer support to our certified client trainers in the areas of: facilitation, tools and resources, implementation best practices, and instructional technology.

A Day in the Life:

• Contact new trainers attending VitalSmarts public certification courses to assess needs and offer support as they prepare to train their first courses; continued support for these trainers during the first 3-6 months post-certification.


• Manage CT support ticket queue.


• Respond to incoming trainer support requests, initiated by trainers or by VitalSmarts client advisors.


• Collect and analyze all data received from and about trainers; identify trends; share data and analysis with stakeholders across the organization as appropriate.


• Partner with Marketing team to assess needs of the trainer community and implement community-based programs to meet those needs.


• Partner with Marketing team to support trainer events, including trainer webcasts and trainer conferences.


• Partner with Marketing to manage and update all trainer support resources on the VitalSmarts Trainer Zone.

What You'll Need:

• Certification in Crucial Conversations with 5+ years of experience training this program, including delivering virtually.


• Experience in rolling out training initiatives within an organization, including customization and assessment.


• Strong customer services skills.


• Experience working in (preferably managing) a customer service ticketing system.


• Ability to manage small project teams (3-5 people).


• Ability to facilitate courses on virtual platforms, include Zoom, Adobe Connect, WebEx and Microsoft Teams.


• Understanding of and familiarity with online learning environments, LMSs, SCORM, etc.


• Certification in other VitalSmarts training course is preferred.

What You Get:

• Access to some of the richest professional development programs.


• A variety of benefits. Programs may include health benefits, life insurance, income protection and retirement savings plans with employer contributions to assist with your health & financial security today and in the years ahead.


• Access to other benefits and wellness programs for employees and families.


• The ability to work in a flexible work environment.


• Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.

AAP

VitalSmarts provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, VitalSmarts complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

VitalSmarts expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of VitalSmarts's employees to perform their job duties may result in discipline up to and including discharge.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at VitalSmarts, please contact our Recruitment department at vitalsmartshr@vitalsmarts.com.

ADA (American with Disabilities Act) Information

• Work is performed primarily in an office setting


• Operates standard office equipment to include a computer, calculator, copier, fax, telephone