Summary

The Medical Assistant (MA) is an integral member of the multi-disciplinary health care team who function under the supervision of the physician. The medical assistant assists clinicians, registered nurses, and licensed practical nurses in delivering quality care to patients according to Cigna standards, Arizona Department of Health Services requirements, and OSHA regulations. This position functions as a link between the clinician and the patient by obtaining a thorough patient history, taking vital signs, assisting with coordination of care, and maintaining a positive and efficient patient experience during the office visit. The MA contributes to the organization's drive to achieve the "Triple Aim": improve the individual care experience; improve quality and the health of Cigna Medical Group's population, and reduce the cost of care for our population.

Clinical Responsibilities and Essential Functions

Performs routine patient care in a professional manner.

Greet and check in patients. Verify health insurance coverage and eligibility, completing appropriate paperwork. Requests co-payment in a polite manner. If patient expresses disagreement with the co-payment request, lets

patient know that follow-up procedures and check-in process will be followed.

Answers telephone politely, appropriately, and promptly, following departmental procedures. Routes call

appropriately; obtains detailed information in messages and documents in the electronic health record.

Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits. Manages patient flow in an efficient manner to accommodate patient needs and expectations of care. Prepares patient to be seen by Clinician, ensuring their comfort and privacy at all times. Communicates physical symptoms verbalized by patients to the clinician and/or nursing staff. Schedules appointments accurately and politely verifies benefit coverage. Meets patients needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access. Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits. Completes pre-authorization requests by supplying required documentation and completing necessary follow through Supports management of a complex referral process by following established guidelines and directing patients

appropriately.

Ensures proper coding of ICD-10 and CPT-4 codes by Clinician. Responsible for submitting charges once review

is complete and accuracy of charges are verified.

Ensures all Clinicians orders are completed by appropriate personnel. Collects, labels, and processes specimens per Clinicians orders .(Blood, Urine and Tissue) Follows CLIA process when processing in-house specimens. Follows the correct policies and procedures when opening and closing the laboratory. Secures patient consent (signature) for immunizations and invasive procedures. Set up, assist, and appropriately discard used items for minor office diagnostic and surgical procedures, is able to

perform sterile technique.

Clean and sterilize instruments per protocol if needed. Passes and maintains Cigna's medication administration certification Administers medications in accordance with Cigna's policies and procedures. Reviews with patients pre-printed instruction sheets and refers needs for further teaching to Clinician or RN. Manages and operates equipment safely and correctly. Consults other departments, as needed and as appropriate, to provide for an interdisciplinary approach to

patient's needs, e.g., referrals, prior authorization, other Clinician offices, PHM, etc.

Communicates results and/or provides instructions as directed by the Clinician in person or via the phone.

Performs emergency response

Recognizes emergency situation, seeks assistance and intervenes appropriately. Monitors patient during and following interventions observing responses and identifying complications. Assists the team with appropriate disposition of the patient.

Performs general office duties

Ensures that filing, phone calls, and record keeping are complete and properly identified with patient information. Maintains complete accurate documentation in the electronic health record Documents all encounters following policy and protocol. Maintains inventory of medical & office supplies and medications for area in a fiscally responsible manner. Ensures safe storage of all supplies in the area. Explain the patient portal to patients, encourage and assist them in registering.

Maintains skills

Updates skills through nursing workshops, continuing education programs, and Cigna University courses. Attends and engages in department staff meetings and In-service programs. Cross trains to new procedures, team based roles and departments as needed. Work in other departments and/or travel to other centers as requested by management. Assists in orienting new employees and temporary pool staff to job responsibilities. Interacts, collaborates, and communicates professionally with co-workers.

NOTE: The above is intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate supervisor.

Minimum Qualifications

Graduate of approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000 ("grandfather clause"). High school diploma or GED certificate Ability to convey information to customers in a warm, clear, concise manner Demonstrates positive customer service behaviors Prefer one year experience in front and/or back office, EPIC experience desirable. Basic computer skills required BLS preferred, will be required within 90 days of hire

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.