Job Description:

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service - bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $95 billion (as of closing on February 2021).

Position Title: Fiber Engineer - 5N

Position Summary: Fiber engineer on the dedicated break/fix team. The engineer is responsible for all aspects of running trouble tickets including, vendor management, troubleshooting, trace review, repair plan and as-builts. As well as working scheduled maintenance events and creating permanent repair plans to the network. This position is a night Fiber Engineer, 4 (10) hour shifts to include Friday night and Saturday night.

Essential Job Functions:

• Fiber Engineer is responsible for all emergency and trouble response tickets during shift.


• Work jointly with the NOC, Field Operations, and Change management and vendors during outages.


• Review traces provided by Field Operations or vendor and troubleshoot to isolate any impairments on the network.


• Work with vendor to determine repair plan to restore customers service.


• Coordinate permanent repairs for any temporary restoration efforts taken place during outages.


• Close out any system assignments associated with trouble tickets.


• Update systems real time with splicing changes in the field from outages.


• Create a Fiber design maps for A-Z fiber locations as requested.


• Create Requisitions for Purchase Order approval and payment to vendors.


• Submit all necessary Change management notifications and adhere to field activity policies and guidelines.


• Approve vendor invoices for any trouble tickets or projects.

Education/Certifications 

• High school diploma or equivalent


• Minimum 2-year technical degree or equivalent work experience


• BS/BA (preference to Civil, Construction, or Electrical, Engineering Degrees) or equivalent work experience preferred


• A valid driver’s license required

Experience/Minimum Requirements

• One (1) to three (3) years of fiber engineering and construction management experience or equivalent and one (1) to three (3) years of field construction management experience with preference to both outside plant and inside plant fiber construction.


• Knowledge of Outside Plant Construction techniques (aerial & underground) preferred


• Working knowledge of NESC, NEC and OSHA standards preferred

Other Skills/Abilities

• Ability to thrive in a dynamic problem-solving environment


• Ability to multi-task in a fast-paced environment


• Strong communication skills


• Basic telecommunications experience/knowledge


• A positive attitude and desire to deliver exceptional results for our customers.


• Personal commitment to safety, integrity, and continual professional development


• Excellent organizational/administrative skills


• Strong project management skills with attention to details


• Strong interpersonal skills with a high level of integrity


• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Organizational Relationship: Mid-Atlantic District - Dedicated Break/Fix Team 

Reports to:  

Supervisor of Fiber Construction – Night Shift

Title(s) of direct reports (if applicable):

N/A

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. May travel to sites or other offices as applicable

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Engineering

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