Title: Access Representative

Location: West Chester Hospital
Department: Admitting and Registration
Hours: every other weekend days (6:30 to 3) and every other Friday/Monday and those vary between 6:30 to 3 and 9:30 to 6

Primary Purpose: To interview patients and obtain and verify appropriate personal demographic and financial information for the purposes of ensuring: (1) quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered.

Knowledge and Skills:


Education: High school diploma or GED.

Years of Experience: 1-3 years of experience in registration, billing, customer service, or managed care organization.

Required Skills and Knowledge: Analytical skills; able to problem solve. Computer Literacy - use of EPIC AND HTP. Ability to use Internet Access and utilize third party payor systems for eligibility and verification. Knowledge of health insurance coverage, requirements. Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial. Ability to interact independently to resolve customer service issues.Typing speed of 25 wpm or equivalent data entry.