The CORE program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. The Coordinated Outreach Referral, Engagement (CORE) program works collaboratively in small teams to engage and stabilize homeless individuals living outside to identify plans to end their homelessness permanently. CORE Outreach Coordinators are responsible for county-wide mobile and street outreach including the development and facilitation of outreach strategies that will support those living outside to find and sustain housing. CORE Outreach Coordinators play leadership roles among a multidisciplinary team which serves to support and stabilize individuals moving from street to service. CORE teams operate various hours.
Salary: $58,240 - $62,400, annual
ESSENTIAL FUNCTIONS
Provide strong program leadership for creating and implementing programming and services that are trauma-informed and use harm reduction as a core philosophy
In collaboration with Program Manager, provide leadership, guidance, and direct supervision of a multidisciplinary team of staff who provide specialized housing supports and interventions for our clients
Work collaboratively with community partners, caregivers and other providers regarding housing placements, referrals, and other in-home support services.
Facilitate case conferences to coordinate care and build collaborative relationships among key stakeholders and to ensure that appropriate therapeutic and other supportive services are provided to all participants in services in a timely and effective manner.
May provide one on one counseling to participants as needed
Monitor quality assurance of onsite programming, including both staff facilitated programming as well as community guest speaker presentations.
Participates in preparing and submitting monthly, quarterly and semi-annual, and/or annual program service reports for grants (includes Federal, State, and local funding sources).
Research and implement best practices in the field and assist participants in acquiring resources for acquiring housing.
Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them in other services.
Participate in program outreach, education, and advocacy efforts by conducting presentations with public and private agencies for the purpose of coordinating services.
Participate in the recruiting, hiring, and training of full time and on-call staff. This includes developing job training manuals/materials, identifying and coordinating staff trainings.
Advocate as appropriate for resources and community services to stabilize clients.
May coordinate with donors interested in making contributions to program.
Assist with the development and management of program-specific outcomes to ensure program effectiveness and impact, and the ability to report data to funders and the community.
Responsible for assuming the duties of the Program Manager if needed.
Other duties as assigned.
Oversee CORE Program functions that include the development and implementation of mobile and street outreach services for homeless individuals and families living outside.
Respond to requests from service agencies, businesses, community groups, and citizens to engage with individuals who need assistance.
Work in close collaboration with the Health Care for the Homeless Program medical staff to engage homeless individuals.
Serve as liaison between outreach teams and the community; develop and manage comprehensive working relationship with community stakeholders that include social service agencies, law enforcement, elected officials and health care providers.
Provide direct street outreach services when needed.
Provide 24/7 On-Call support regarding operations and emergency responses.
Review and analyze program data; responsible for generating reports in the Homeless Management Information System (HMIS)
JOB QUALIFICATIONS
Full knowledge and sensitivity to the needs of disenfranchised communities
Has good judgment with a proactive approach to problem-solving (solution focused).
Ability to multi-task in fast-paced and high-stress environments.
Must have Microsoft Office experience, specifically Outlook, Word, and Excel.
Excellent communication skills particularly in areas of public speaking and writing.
Must possess a valid California driver’s license due to driving County vehicle.
Pass a criminal background and child abuse registry check.
Exercise good judgment and discretion in handling confidential matters
Provide direct coaching, training, and counseling to a diverse staff with the overall goal of fostering teamwork and collaboration
Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all areas of Contra Costa County.
Deal tactfully, diplomatically, and objectively with staff, consumers, providers, government and elected officials, and the public.
Be supportive and provide guidance in a non-judgmental manner.
Possess good listening skills.
Minimum Qualifications:
AA / AS degree in Human Services, Psychology, Counseling, or related field; OR High School degree or equivalent AND two years of full-time direct experience working in a professional capacity with homeless, behavioral health or medically complex populations.
PREFERRED QUALIFICATIONS:
Education: Bachelor’s degree from an accredited college or university with a major in health services, counseling, psychology, social welfare, or a closely related field.
Previous experience or training in street outreach and/or case management.
Prior experience with documentation and billing procedures.
Experience working in Contra Costa County and knowledge of social service providers in the area.
Background in adolescent and/or adult mental health services and/or homeless services.
Applicants who are bilingual in Spanish or Southeast Asian languages are encouraged to apply.
PHYSICAL DEMANDS
Stand Frequently
Walk Occasionally
Sit Frequently
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally(0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
WORK ENVIRONMENT
Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, Field work within Contra Costa County
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
