The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents' needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.
Reports to: Community Manager
Direct Reports: None

Responsibilities:
The duties listed below are an outline of the Associate Community Manager's responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
Ensure all data is accurately entered in Entrata, resulting in quality follow-up
Project a favorable image of the community to achieve property objectives and public recognition
Generate and track traffic of prospective residents by utilizing effective marketing techniques
Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
Ensure all social media channels are updated regularly to promote the property
Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks

General Administration

Ensure confidentiality of client, resident, and company information
Attend and contribute to all staff meetings and any special or emergency meetings
Understand and adhere to the Landmark Properties policies and procedures
Maintain a clean and professional work environment
Report time and attendance
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
Participate in all move-in and move-out related activities
Manage time efficiently and effectively
Assist in corporate projects as requested

Financial Management

Maximizes revenue and occupancy
Operates marketing activities within the confines of the marketing budget, deviating only with prior approval

Personnel

Ensure Landmark LEASE protocols are being practiced by all staff members
Train leasing staff on how to market on campus and locations that students frequent
Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums

Customer Service

Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
Maintain active and effective communication with residents, parents, and university personnel
Create and distribute the monthly newsletter and resident communications
Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
Participate in resident retention programs

Facilities

Assist the Community Manger in creating and implementing a successful turn plan
Regularly walk the property to identify and address maintenance issues
Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

Risk Control

Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Document and address behaviors of residents that violate the law or the community lease agreement
Identify and report safety and security risks to the Community Manager
In the absence of the Community Manager, prepare and submit incident reports
Assist the Community Manager in handling emergency situations in conjunction with the corporate team

Work Environment & Physical Demands

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.