Do you like to put smiles on peoples faces? Would you like to create Grand vacations? Would you like to work for the #1 employer in Colorado? If so, we want you to become a part of the Gold Point family! We are currently seeking a driven and responsible team member to join our Front Desk on a part time schedule. The Front Desk Associate provides exceptional customer service, in person and over the phone to the guests and owners of Gold Point Resort. $17 per hour, this job includes great benefits like ski pass programs, paid time to volunteer in the community, discounts on lodging and more! Please visit www.BGVjobs.com to apply!
SUMMARY: This position provides exceptional customer service, in person and over the phone, to the guests and owners of the Gold Point Resort. In addition to assisting guests and owners with all of their needs, this position also completes confirmation calls, logs housekeeping and maintenance tasks into the company software, communicates with other Gold Point departments, assists with outside property upkeep and completes a variety of other project work as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Included but not limited to:
Welcome guests and owners and assist them with the check-in and check-out process. Inform guests and owners of all resort services.
Assist guests and owners, in person and over the phone, with activities, recommendations for dining, entertainment and shopping, travel directions and any other requests they may have.
Make courtesy and confirmation calls to guests and owners prior to their arrival date.
Check the notes on file, prior to calling, to become familiar with any special circumstances or preferences.
Verify accuracy of guest room folios and make necessary corrections.
Confirm any special requests and update the notes on file with any necessary information.
Assist guests and owners with making all types of reservations.
Enter housekeeping and maintenance tasks into company software. Promptly notify appropriate staff members to ensure requests are addressed in a timely manner.
Assist with outside property upkeep and perform tasks such as trash removal in the parking lot, shoveling and applying ice melt to the walkways, sweeping entrance areas and maintaining the overall appearance of the exterior of the property.
Respond to guest and owner inquiries regarding reservations, use of ownership and tour scheduling.
Inform guests and owners of important information about the Gold Point Resort and ensure they visit the concierge desk.
Track and manage admission coupons to the Breckenridge Recreation Center following policies for proper distribution and requisition of additional coupons.
Maintain and manage various projects. Be proactive in the design and implementation of systems to complete the projects. Take the initiative to make the projects successful. Submit monthly measurable results.
Provide linen exchange service at the front desk.
Foster strong cross department communication and synergy.
Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
Respond promptly to all email and voicemail correspondence.
Maintain a positive working relationship with all contacts, always being helpful and courteous.
Wear proper uniform and name badge and adhere to Company appearance standards at all times.
Attend and participate in company-wide training sessions and department staff meetings.
This part time job includes a benefits package of:
Retirement Plan Benefits
Sick Leave, parental leave, and paid volunteer time
