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Quality Sr Specialist I at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Columbus, Ohio





Job Description:

***This position requires you to work in the office.***

Scope of Role & Complexity

• Develop written communication and coordinate/participate in process improvement projects or initiatives, either directly or in support of department managers.

• Duties and tasks reflect substantial variety and complexity, requiring some experience in, and knowledge of, department activities and goals

• Applies skills and adapts procedures, processes and techniques to the completion of assignments

Skills / Knowledge

• Communication, problem solving, analytical, computer and research skills

• LOB, business process and procedures and business applications knowledge

Role Description

• Monitor and document Field Sales HLA performance by conducting mystery shop calls to review quality, identify strengths and deficiencies, and ensure accuracy of regulatory compliance, and critical policy and procedure attributes.

• Promote a culture that is quality and process improvement oriented by bringing to the attention of management practices that may adversely affect the quality of loan files, customer experience or otherwise puts the bank at risk.

• Enters quality information for tracking and reporting

• Ensures all quality-related requests are completed accurately

• Follows documented quality policies and procedures as well as detailed instruction from quality manager

This job family covers incumbents responsible for conducting activities that ensure that systems, processes, or projects meet defined quality standards. Analyzes quality results and suggests solutions to problems. May participate in the development of process improvement initiatives. Partners with Sales and other internal teams to drive quality metrics. May identify improvement opportunities. Assists in the development of monitoring standards.

**Work Schedule: 9:00am-5:00pm Monday-Friday**

Qualifications:


  • Three to five years of combined mortgage, quality, and/or controls experience including Originations Sales and Fulfillment preferred
  • Excellent written & verbal communication skills
  • Strong analytical & decision making skills
  • Able to lead and effectively participate in quality improvement discussions and initiatives with little or no supervision
  • Individual must be teamwork oriented as well as detail oriented and be able to perform work with a high degree of accuracy
  • Flexible and adaptable
  • Bilingual English/Spanish preferred
  • High school diploma or equivalent required; college degree strongly preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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