The Systems Administrator position will be expected to deliver IT support to Allied World employees globally. Additional responsibilities include handling technically complex incidents and changes; owning, leading and driving issues to resolution; and repair and maintain user technology environments which support end user productivity.
RESPONSIBILITIES
You’re a natural communicator who will help improve employee mobility, productivity, teamwork, and security demonstrating your experience in application support for Office 365 solutions. Your interpersonal and communication skills help technical and non-technical clients engage with often complex information
Strong technical ability in identifying, analyzing and resolving client problems and concerns associated with office automation, equipment, hardware and software, to the client’s satisfaction
Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems
Work with IT Global Services Manager and IT staff to prioritize, escalate and manage open incidents based on priority and resource availability
Create/document helpdesk tickets for all reports of information systems problems including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections
The ability to independently follow existing processes and procedures
Immediately notifies the IT Global Services Manager if an information security incident meets the escalation criteria established by the team
Remain familiar with the current Allied World organizational structure, the information systems related activities performed by other organizational unites and to the current version of information security policies and procedures
Document relevant technical information
Assist with Infrastructure team with local hardware if needed
Provide user side support for System Administrators
Responsible for initiating and monitoring service calls with external vendors through to completion
Foster cooperation among team members including assisting with high priority calls or peak workload
Ability to work extended hours/weekends and holidays as needed. Available for early morning and evening Helpdesk coverage as assigned
Excellent technical skills with proficiency in:
5+ years of experience in application support for Office 365 solutions, Active Directory/Azure Domain, Group Polices, MDM, Desktop Security (Bit locker/McAfee/Other), Virtual Desktops (VMware/ Citrix)
3+ years working in Office 365 and deploying/supporting a large-scale enterprise. Intune, OneDrive, Exchange Online, Skype/Teams
3+ years of experience managing Microsoft OS & MAC OS image, deployment and updates. Office 365 AD Account Administration, Group Policies, Desktop deployment/Software Inventory tools such as PDQ/SCCM
Expert technical knowledge of PC Operating Systems including Window 10 & Mac OS and IOS
3+ years of experience managing PC procurement, deployment, and remote management of users/equipment. Atlassian Jira Service Desk experience preferred.
Auditing tools such as Netwrix
Cloud File Sharing products such as OneDrive/Box and Druva for backup
Unified Communication platforms such as Microsoft Teams, Avaya, Polycom, and Cisco
About Fairfax
Fairfax is a holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management.
About Allied World
Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and we benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Our capital base is strong, our solutions anticipate rather than react to changing trends, and our teams are focused on establishing long-term relationships that are mutually beneficial. Learn more about how we can help you manage your risk by visiting: Web: www.awac.com | Facebook: www.facebook.com/alliedworld | LinkedIn: https://www.linkedin.com/company/allied-world
Our generous benefits package includes: Health and Dental Insurance, 401k plan, and Group Term Life Insurance. Allied World Insurance Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will be considered for employment without regard to an individual's race, color, national origin, religion or belief, sex, age, genetic information, marital or civil partnership status, family status, sexual orientation, gender identity, or their protected veteran or disability status. Please visit www.awac.com for further information on Allied World.
