TUVA, an Akima Company, provides turnkey solutions that offer better systems, tools, and methods to further your goals, reduce costs, and streamline operations.  From requirements analysis, design, and implementation to operations and training TUVA’s personnel are well-versed in best practices across Enterprise IT, Mission Support Services, and Specialized Technologies. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Responsibilities: 

• Provide Level II IT customer support including configuration, installation, testing,and troubleshooting.


• deployment of computer systems, peripherals and software within established standards and guidelines.


• Activities require one-on-one interaction with end users and the IT support staff.


• Must be able to clearly communicate technical solutions in a user-friendly, professional manner. 


• Responsibilities also encompass the management, tracking and resolution of support tickets.

Minimum Qualifications:

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  Must be able to obtain CompTIA A+ certification and associated CE certificate within 6 months of employment.

  
  


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  2+ years of end–user computer support experience.

  
  


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  Experience with Microsoft Office Suite.

  
  


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  High School Diploma.

  
  


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  Ability to work independently.

  
  


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  US Citizen with the ability to obtain and maintain a Secret clearance.

  
  

Desired Qualifications:

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  DoD 8570.01-M IAT Level I (A+) or Level II (Security +) certification and associated CE certificate.

  
  


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  Prior DoD or Army working environment experience a plus.

  
  


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  ServiceNow ticketing experience

  
  


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  Bachelor’s degree preferred.

  
  


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  Active Secret clearance

  
  

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

  

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.   

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.