Advancing HealthcareTogether -The Future of Healthcare is in East TexasWhy UT Health - East Texas?Our People.Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.Our Purpose.We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone's life and change the course of healthcare.Our Place.Tyler, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.Our Tyler hospital is seeking an experienced Call Center Representative- Insurance/Pre-registration Specialist. We are looking for your experience, knowledge and patient care skills in our Call Center Department where you will be responsible for:
Individual with experience in a medical clinic or call center position with skill sets including, but not limited to: insurance benefits verification, precertification, and preregistration of outpatient radiology testing, diabetes university, cardiac testing and procedures, and inpatient/outpatient surgeries; financial counseling for private pay customers. Reliability and a proven attendance record is required as is the ability to be flexible.
Accurately perform data entry at time of the preregistration call using appropriate call center software systems
Makes outbound calls to patients, physician offices, and insurance companies
Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
Participates in department in-services and meetings
Adheres to the policies and procedures of the organization and the call center
Maintains confidentiality of all interactions
Maintains a clean, efficient work area
Other duties as requested
So what experience are we looking for in our Call Center Representatives?
Education:
High school diploma or equivalent required
Minimum of two years college, preferred
Experience:
Knowledge of basic medical terminology preferred
Basic typing skills of 35 wpm
Advanced mastery of multiple skill sets:, NEXGEN, USA , FOOTPRINTS, ONECHART, SYNGO, and FIRSTNET, benefit/orders processing
Basic personal computer skills and comfort with Mircosoft Windows operating system; database and word processing skills required
Basic skills with call center specific software and telephony applications preferred
Basic math skills
Strong verbal and written communication skills
Active listening skills
Good problem solving skills
Patient record documentation skills
Strong time management skills
Ability to think strategically and act tactically
Ability to handle multiple tasks at the same time
Ability to embrace the client relationship to guide decisions and actions
Demonstrates good team work
Certification and Licensure:
None
Compliance Requirements
Comply with regulatory requirements, guidelines, and policies
BEHAVIORAL STANDARDS:
Service
Patient Centered Customer Service: Genuinely care about people.
Cultivate a compassionate environment: Changing lives for the better together.
Quality
Clinical and Operational Excellence: A relentless drive to be the best.
Holistic Approach: Think and act for the benefit of the whole.
People
Promote a collaborative environment: Build effective working relationships with others.
Identify and Develop Talent: Prepare others to deliver excellence.
Financial
Business Acumen: Know, own and drive our business.
Continually Simplify and Improve: Work to make everything as efficient as possible.
Growth
Foster Innovation: Seek and apply leading edge solutions.
Set Clear Direction: Tell others where you are going, how to get there and why.
PHYSICAL REQUIREMENTS:
Ability to sit for long periods of time while completing work on a computer
Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).