In this role, you will be responsible for supporting the Commercial Sales organization by responding to sales leads from Sales Managers, Sales Engineers and Territory Managers. You will generate quotes for equipment sales to engineers, mechanical contractors, owners and select residential replacement dealers. You will also provide technical support for products and dealer programs. This position works cooperatively with outside sales and other members of the sales distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
Job duties:
Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Recommend alternate products based on cost, availability or specifications
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Review and prepare quotes for plan and spec jobs, design/build projects and replacement units
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint or credit
Fill requests for catalogs, information or samples
Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
Setup and maintain customer and job files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Communicate to the purchasing department unexpected increases or decreases in demand for products
Assist in scheduled physical inventory counts, attend all required sales meetings and events
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Perform other duties as assigned.
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Education:
BS in Mechanical Engineering or a related technical discipline preferred
Qualifications:
3-5 years of HVAC experience, distribution experience preferred
Exceptional interpersonal and communication skills
Knowledge of HVAC design and application tools
Proficiency with Microsoft Office applications
Additional Information:
Carrier Enterprise offers a competitive total pay and benefit package and is an Equal Opportunity Employer. All applicants applying for employment must be authorized to work in the United States.
