We are looking for ServiceNow Field Service Management for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid”

 

Job Description: 

• Lead all technical aspects of solution architecture workflow design and configuration, integration design and implementation and provide oversight of architecture, design, and implementation of ServiceNow Field Service Management (FSM) solution

• Interface with FSM with Customer Service, Project and other functional areas to design technical solution architectures based on process requirements

• Interact with client and vendor technical teams to successfully enable the SaaS platform

• Prepare all client-facing and internal deliverables that are technology related

• Drive the continuous improvements of our implementation methodology such as epic/story writing and managing development sprints based on client experiences

• Manage all aspects of the project/work stream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client and meet deadlines

• Setup and manage work tasks performed based on location. Able to create flow that match tasks to agents based on skills, geographic territory assignments, and available inventory. Also able to setup Agents based record details on assigned tasks like completion status, travel time to jobs, and time spent etc.

• Developing detailed implementation plans for deploying the FSM product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture Managing all aspects of the project/work stream, including monitoring and identifying any project issues to mitigate any risk for your client 

• Establishing user journeys and creating user stories to support the design and configuration of the application

• Supporting the iterative configuration of the FSM application, engage stakeholders to conduct reviews through joint design sessions Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the FSM build into production Providing hands-on leadership to ensure deadlines are met and key deliverables are always accurate

• Building your reputation within the firm and in the market for your strong Field Services knowledge and ServiceNow product knowledge Forging strong relationships with both the client and project teams contributing to your growth and development 

• Field Service Management (FSM) application Knowledge of its functions, processes, and best practices Knowledge of Work assignments, Mobile Applications and other best practices and design Experience designing and/or implementing an FSM 

• As a Architect must have good Architectural knowledge in implementing the IT Service Management framework for Incident, Problem, Change Management, Knowledge Management, Service Request Management, Service Catalogs, Release Management, Performance Analytics, ITOM, ITBM and ServiceNow best practices

• Should have Ability to work and communicate effectively with both technical and business audiences

• Should have Experience working in a team oriented, collaborative environment

• Should Knowledge of ITSM/ITIL best practices

• Should have In depth experience will all levels of the development lifecycle process

• Ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions

• Experience with WMI, SSH, SNMP, PowerShell, REST and SOAP

• High skill and proficiency in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support

• Perform integrations and process automation using ServiceNow Orchestration

• Configure Event Management (ITOM) by configuring Connector Instances and Connector Definitions

• Solid technical aptitude and understanding, including ability to quickly learn new

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.