Allscripts

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

***This is a Remote Position***

The position serves as the primary resource to analyze user requirements, workflows, procedures, and problems in order to automate or modify existing systems. May be required to design, build and test enhancements. Maintains credentials to provide training on various client versions of EPIC, delivers content sessions, user exams and actively participates on system update project teams.

ESSENTIAL JOB FUNCTIONS:

• Performs analysis of work queues (charge review, claim edits, remittance, credits, insurance follow-up) to find trending errors. Provides guidance to applicable individuals or groups for improvement or problem resolution.
• Manipulates existing reports in Epic to identify applicable data regarding productivity, denials, errors, payments, etc for the purpose of client optimization and RCM service delivery improvements.
• Provides Epic technical support to internal staff and clients, including printing and related applications. Provides the support needed for client set-up and activation/implementation, as well as ongoing support to clients.
• Performs work as needed in various work queues to support the team and our clients. This support is required specifically during client go-live situations and as needed to alleviate workload for the team. Additionally performing work may be needed to analyze, identify and resolve errors or concerns
• Performs Epic build analysis to determine accuracy and effectiveness of build rules, possible errors, both Text and Hyperspace, and can include claims and remittance for build errors and omissions.
• Provides training/guidance and tip sheets regarding resolution of issues in Epic, how to fix claims and other issues requiring assistance.
• Acts as first level IT support for office, including phone system support.
• Conducts all staff training on Epic platform for all Epic clients, in accordance with Epic credentialed trainer protocols and standards.
• Other duties as assigned.

Experience/Training/Education:

• 5+ years direct relevant experience in Revenue Cycle
• College or University degree preferred
• Knowledge of Epic systems at the level required to obtain Credentialed Trainer.
• Basic understanding of health insurance medical billing is preferred

Knowledge/Skills/Abilities:

Technical: Extensive knowledge on use of email, search engine, Internet; ability to effectively use payer websites and Laserfiche; knowledge and use of Microsoft Products: Outlook, Word, Excel. Can easily learn and adapt to various billing systems, knowledge of EMRs and interfaces. Preferred experience with various billing systems, such as Epic and others. Has exceptional technical acumen to drill down deeply into Epic and other systems in order to act as the expert in that area.

Personal: Strong written, oral, and interpersonal communication skills; Ability to present ideas in business-friendly and user-friendly language to clients and staff at all levels; highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment with multiple priorities while providing quality/accurate detailed work results. Extremely flexible able to quickly learn and quickly shifts from/to clients and projects as the needs arise with efficient hand offs to others. Strong time management skills with ability to prioritize and meet deadlines despite frequent interruptions. Ability to work in team environment and independently make decisions. Ability to think creatively and negotiate resolutions. At the same time as all of the above; effectively and appropriately collaborates with management and staff to standardize and enhance processes and results. Must exhibit a professional image and demeanor.

Communication: Ability to read, analyze and interpret complex documents. Ability to respond effectively and diplomatically to sensitive inquiries or complaints from employees and clients. Ability to speak clearly and to make effective and persuasive arguments and presentations. Demonstrates strong relationship skills, internally and externally, to maintain relationships with clients through integrity and accountability.

Math & Reasoning:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use critical thinking skills to apply principles of logic and analytical thinking to practical problems.

#LI-ALL

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Visa Sponsorship is not offered for this position

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