Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As the Supervisor, Customer Care, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of Specialist, Customer Care. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Organize and supervise day-to-day operations and activities of a customer care team in order to achieve key performance goals.


• Support the building and developing of an effective and high-performance team.


• Maintain daily and weekly statistics for individual direct reports


• Analyze department results


• Troubleshoots operational problems


• Complete team reports as required


• Identify and analyze escalated problems and provide guidance to direct reports for resolution


• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience


• 3 years' experience in a supervisory call center role in the logistics or transportation industry


• Experience with Microsoft Office (Outlook, Word and PowerPoint), and other business-related applications. Advanced experience with Excel including pivot tables and vlook-up.

• 4+ years' experience in logistics


• Excellent written and verbal communication skills


• Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.