The Grand Colorado on Peak 8 is seeking enthusiastic applicants to work in a state of the art spa. Strong customer service, problem solving skills, and work ethic are a must. Great benefits package, including medical, dental, and vision insurance, paid time off, ski pass program, sporting event tickets, guaranteed bonuses and more! Starting at $17 per hour. Come work for a Denver Post's Top Workplace - Breckenridge Grand Vacations! Visit www.BGVjobs.com to apply!
SUMMARY: This position assists the Spa Manager with the day to day operations and management of staff at Infinity Spa.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
Assist the Spa Manager with recruiting, training, retaining, developing, scheduling, reviewing, and disciplining spa staff, following the Results Leadership operating procedures. Provide guidance and support and be a team leader.
Provide front of the house training to spa concierges. Conduct training in a manner that ensures consistent staff knowledge and performance. Ensure training is thorough and occurring on a regular basis.
Assist with the delegation of daily work tasks and projects and monitor the work of all staff to ensure quality control.
Work with staff to resolve issues, always giving consideration to what the spa guests deem appropriate. Consult with the Spa Manager on issues, as needed.
Respond to staff questions pertaining to resort policies and services.
Establish, communicate and reinforce Company policies, procedures and standards with the staff.
Monitor staff performance and coach staff in ways to improve their performance. Provide feedback to the Spa Manager.
Keep accurate staff performance records to ensure job performance accountability. Ensure Spa Manager is informed of all staff tardiness, sick days and absenteeism.
Assist the Spa Manager with the daily spa operations.
Monitor the daily operations at the fitness center, grotto, lounge, relaxation rooms, sauna, steam and treatment rooms.
Assist with the spa website, group bookings, spa promotions, social media campaigns and advertising initiatives.
Monitor the schedule and staffing levels to meet business demands.
Evaluate, take action and close the loop on all feedback. Ensure all Owner Surveys are responded to.
Monitor stock of inventory and supplies and place orders as needed. Verify deliveries are received. Stay within budget.
Assist with the review and approval of invoices and purchases, utilizing the company software.
Assist with timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets by HR deadline, in the absence of the Spa Manager.
Perform all duties of a Spa Concierge.
Complete a variety of administrative duties such as developing and editing training materials and procedures and creating and updating all staffing schedules.
Foster strong cross department communication and synergy.
Uphold and ensure staff upholds Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
Follow up on any situation that is not fully resolved at the time of the initial request.
Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
Respond promptly to all email and voicemail correspondence.
Maintain a positive working relationship with all contact, always being helpful and courteous.
Dress professionally, wear name badge and adhere to Company appearance standards at all times.
Attend, support, develop and/or conduct training sessions and department meetings. Attend outside training sessions as needed. Assist with the organization of staff “SPIF’s” and one “Listening Session” each year with the entire staff.
This full-time job includes a benefits package of:
Medical, dental, and vision benefits
Retirement Plan Benefits
Paid Time Off, including sick leave, parental leave, and paid volunteer time
Employer paid Short Term Disability and Group Life Insurance
Behaviors
Preferred
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Peer Recognition: Inspired to perform well by the praise of coworkers
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
