The CBCO PI (Commercial Bank Client Onboarding Product Implementations) organization is seeking a highly motivated individual who is capable of handling a high level of complexity in a client facing environment. The Product Implementation Vice President will have responsibility for the production implementations of new and existing business for our top clients. Helping our clients expand their business is a strategic opportunity for Commercial Banking, and the implementation experience sets the tone. The Product Implementation Vice President will work directly with the client, coverage and product teams to determine the best approach to implement the highly complex, large scale onboarding projects.
Core Responsibilities:
Client facing, single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
Responsible for multi-entity, multi-jurisdiction client onboardings and product & service implementations
Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
Manage and coordinate client and internal partner communication and status updates
Support sales partners and the sales process with RFP responses, client presentations and in-person client visits
Utilize creative problem solving and solid decision making abilities
Adherence to policy and procedures, and domestic regulatory requirements
Manage onboarding activities via phone, telepresence, email and in person with external clients and internal business partners
Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
Liaise with local Compliance, Legal, and Product where required
Provide Subject Matter Expertise for implementation requirements, products & services, and training requirements
Collaborate on strategic business initiatives as a Subject Matter Expert or Project Manager
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
Required Qualifications:
6 Years or more relevant business experience, including client facing roles
Accomplished client relationship manager in a consultative environment
BA/BS degree
Proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change programs
Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment, time management, and attention to detail
Strong interactive personal and communication skills and ability to influence others for positive results
Executive presence; able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions
Ability to take ownership, manage through conflict and mobilize internal resources
Adaptable to a changing, dynamic client-facing work environment while driving results
Proficiency in Microsoft Office Suite
Ability to map and document progress of complex workflows
Technical client consulting experience with transmissions, ERPs (technical roles) and file formats
Knowledge and experience with either (or both) ISO 20022 or EDI message formats
Preferred Qualifications:
Cash Management and Treasury Services product experience and knowledge
Previous direct external client interaction experience
Industry certifications (CTP, PMI)
Consulting experience a plus
*Some travel may be required to support various clients and coverage teamJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
