The Homestead Resort & Golf Club is going through an exciting renovation and we're looking for a Reservations Supervisor to grow with us into a new Luxury Resort destination for our valued locals and travelers, looking for a comfortable getaway. This is a fast paced environment and during this unprecedented time, we've successfully stayed open, and we strive to remain safe and responsible for our staff and guests. If you are looking for an exciting challenge set in the beautiful surrounding of Midway, Utah and looking for a home away from home, consider The Homestead!
CORE WORK ACTIVITIES
Oversee accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees.
Review and implement new Reservations procedures.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests.
Set-up proper billing accounts according to Accounting policies.
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact prior to involving Human Resources.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested by Supervisors.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
High school diploma or GED.
2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
This Job Is:
A job for which military experienced candidates are encouraged to apply.
Open to applicants who do not have a college degree.
Waiting period may apply.
Only full-time employees eligible.
Personal protective equipment provided and required
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Slate Canyon Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Slate Canyon Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.