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Supportability Engineer at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Jersey City, New Jersey





Job Description:

Organization Description

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Job Description

As part of the Platforms Services you and the team will be charged with developing and building solutions to support our private cloud platforms and implementing solutions to enable our client DevOps teams. As team member some Key responsibilities of the Supportability Engineer are:


  • Facilitate resolution of the most challenging technical issues for the specific product area.
  • Identify automation opportunities and drive a reduction in manual tasks
  • Represent support in product reviews.
  • Grow the technical ability of the support team through contributions to training, documentation and ticket data analytics.
  • Provide insight into platform health and support requirements

Enter in Qualifications Section:

This role requires a wide variety of strengths and capabilities, including:


  • Understanding cloud , virtualization, APIs, and modern software languages
  • Experience in both Systems Engineering and Software development , in three or more of the following items :

    • Hands-on experience with cloud deployment, monitoring, and ops analysis tools such as Kubernetes, Prometheus, Elasticsearch, Grafana, Kibana, Splunk, DynaTrace, etc.
    • Software development experience in one or more general purpose programming languages: Python, Java, C++, Go
    • Experience with one or more cloud platforms like Cloud Foundry, Mesosphere, Kubernetes, AWS, GCP, Azure
    • Experience using system and software security and entitlements such as SSO, Kerberos, LDAP, Windows AD
    • Experience with queuing systems like RabbitMQ/AMQP, Kafka, ActiveMQ, AWS SQS, ZeroMQ, etc.
    • Proficiency in internals of distributed Operating System (Unix/Linux, Windows)

  • Extensive Experience troubleshooting complex and dynamic customer environments while balancing the communications needs of each case.
  • A strong analytical mind and the ability to triage
  • Ability to collaborate with different roles to achieve common goals
  • Excellent communication and presentation skills to management teams.
  • BA/BS degree in Computer Science, Information Systems or related field. Advanced degree a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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