Provides support to a high-volume Primary Care practice by performing administrative functions. Demonstrates and provides exemplary customer service that is friendly, helpful, and reduces anxiety to all patients, peers, physicians, and NWH departments. Effectively uses various computer systems, and is able to learn new programs as appropriate. Answers multiple telephone lines: takes calls, screens, relays messages, and/or provides information to caller. Works within the electronic medical record for scheduling patients and communicating with others within practice. Schedules appointments within the department. General practice tasks as assigned by Practice Specialist and Practice Manager.
Greets, directs, and/or assists patients. Assesses and prioritizes patient needs. Assists patients with forms if necessary.
Opens, sorts, distributes, prioritizes, and/or files incoming documents, mail, and other correspondence.
Answers multi-line telephone system promptly and courteously. Gathers screening information: takes, relays, and manages messages and/or provides routine information. Retrieves voicemail messages, returns calls, or forwards messages as needed.
Maintains a strong command of hospital registration/scheduling system. This includes registering new patients, updating patient information, scheduling, and rescheduling appointments, as necessary. Multitasks when needed to include checking patients in or out, collecting co-pays, verifying insurance, and addressing concerns as they arise.
Prepares and assists with all documentation necessary for completion of chart, insurance authorization, and third party payors.
Photocopies and releases information to appropriate parties in a compliant and confidential manner
Demonstrates understanding of the legal implications of disseminating patient information.
Obtains referrals as instructed by providers; completes prior authorization
Performs all duties related to the Revenue Enhancement activities of the practice, including but not limited to co-pay collection, registration verification, encounter reconciliation, closing of the cash drawer, etc.
Works collegially with others within the practice and hospital departments to support patient flow and operations.
Complies with all practice, hospital, and regulatory agency policies and procedures as applicable to role group.
Completes other special projects and administrative tasks that are assigned on a routine basis.