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Fleet Operations Training Manager at Forward Air

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Baltimore, Maryland





Job Description:

Job Description

Position: Fleet Operations Training Manager

Job Description:

Oversee training functions for fleet field operations including day to day responsibilities which will include: recruitment of delivery teams, verification functions (delivery and installation), troubleshoot damage claims as needed, route scheduling, client relations, staff management, monitoring client SOP metrics, company compliance and policy and procedure. This position will be pivotal for starting up locations and to help underperforming locations.

Core Duties & Responsibilities:


  • Develop and deliver a training program for Fleet Managers. This would include new market managers and existing market new hires. Implement and rollout the training program
  • Program should include:

    • Managing Independent Service Provider Delivery Contracts
    • Setting goals, developing action plans, and monitoring their execution
    • Review of daily routes and scheduling delivery teams
    • Focus on maximizing productivity with management, employee's and Independent Service Providers (ISP's)
    • Create a positive work atmosphere (contests, activities, incentives, team building (etc.)
    • Hold daily/weekly employee and ISP informational sessions
    • Ensure verification for new ISP's, field audits and damage claims are investigated (if a QCM is in the market you would oversee these duties)
    • Manage and coach delivery teams that are not achieving desired results
    • Manage expenses and budgets
    • Create a safe environment, complete first report of injury when applicable
    • Oversee building maintenance issues
    • Resolving customer and vendor escalated issues and concerns
    • Understand ISP settlements and finances

  • Traveling to locations as needed
  • Perform other duties and tasks as assigned
  • Ensure compliance of client SOP and company policy and procedure
  • Perform other duties and tasks as assigned

Requirements:

  • High school diploma or GED required; college degree in business or equivalent work experience preferred
  • Must have at least 3-5 years management experience in a related field
  • Experience working with a 3PL Company in a home delivery environment a plus
  • Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint
  • Must possess excellent verbal, written, communication skills, bilingual in English and Spanish a plus
  • Be able to multi-task in a fast-paced work environment
  • Have the ability to travel as necessary
  • Working knowledge of company policies, practices and customer related matters as well home appliance knowledge is helpful

Skills:

  • Ideal candidate will possess a "can do" attitude with a "will do" work ethic
  • Must have the ability to work in a fast paced environment
  • Strong verbal and written communication skills
  • Experience with excel and basic accounting including credits and debits is required
  • Experience with AS400 operating systems is a plus
  • Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.

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