Assists students, faculty, and staff of the university, Victoria College, and the community with the borrowing and loaning of books, journal articles, and media items not found in the University library.  Provides work leadership to interlibrary loan (ILL) staff and assists with administration of the ILL section.

1. Serves as the initial contact for local ILL users in person, via email, and by phone; makes referrals to other as appropriate.


2. Manages the workflow and daily duties in the ILL Department.


3. Provides work leadership and training to interlibrary loan staff.


4. Compiles monthly and annual statistical reports.


5. Receives new requests submitted electronically by our users; verifies citations.  Confers with users when necessary.


6. Searches bibliographic records for lenders of books, journal articles, and media items needed.


7. Processes borrowing requests that require advanced searching and research skills; requests materials from available library lenders.


8. Provides customer service assistance to users.


9. Notifies users of overdue materials; receives and processes ILL fees.


10. Performs other job-related duties as assigned.

EEO/AA

(60) semester hours of college coursework and (3) years clerical experience with a minimum of (1) year experience in a library, or equivalent combination of education and relevant experience