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Patient Services Specialist I at Nemours

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Orlando, Florida





Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. All Nemours associates are expected to ensure that these philosophies are embedded in their day to day work with colleagues, patients and families.

Nemours is seeking a Patient Services Specialist I (Patient Services - ED), FULL-TIME, 2nd Shift, to join our Nemours Children's Hospital team in Orlando, Florida.

​Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

The Patient Service Specialist (PSS) in the Emergency Department performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification and authorization, co-pay collection, admission, discharge and transfers for all emergent and urgent patients.  The PSS is required to provide excellent customer focused and efficient service to both internal and external customers, and represent both Nemours and the ED in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times. 

Work Schedule:  1:00pm - 10:30pm


  • Interviews patient guarantors face to face to complete efficient and accurate registration, which includes demographic, geographic and financial information.

  • Obtains appropriate signatures for consent to treat and financial responsibility which includes interaction with division of family services, social work, nursing supervision and other outside facilities/agencies to define the legal guardian.

  • Provides patient and/or family with information required by state and federal regulations.

  • Review and correct patient account/billing errors.

  • Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers including, but not limited to, patients, families, physicians, co- workers, payors, etc.

  • Coordinates with clinical staff to timely process proper patient identification, patient transfers, and discharges.

  • Verifies insurance benefits and eligibility by utilizing all available resources.

  • Aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission.

  • Collects all applicable patient responsibility (co-pays, coinsurances, etc.) and post to the patients account.

  • Participate in continuous improvement education courses and department meetings (including, but not limited to): staff meetings, training courses, etc.

Job Requirements


  • High School Diploma required.

  • Minimum of six (6) months to one (1) year experience required.

  • Healthcare experience and customer service experience preferred.

***Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process.  This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position.  Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time.  Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.





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