Position Summary

The Verint Administrator role is primarily responsible for maintaining the Verint Platform to best support the needs of its customers and the business.  The Verint platform provides a single, standardized framework for managing call recording, end user administration and tracking individual and team performance across the organization.

Responsibilities

• Manage the creation/updating of user profiles in Verint.


• Root cause and resolve call recording / screen capture issues.


• Develop and maintain access for evaluation forms used by the business.


• Create, deploy and help maintain SSRS ad hoc reporting.


• Process Desktop Process Analytics (DPA) requests and updates, including timed screen recording, various application triggers, step processes, etc.


• Develop, test and maintain Verint Speech Analytics categories.  Extract meaningful data concerning calling trends via Speech transcription language.


• Exporting and scrubbing Verint recorded calls for client reviews, escalations and potential legal issues.


• Occasionally perform overnight system checkouts to validate new patches and updates to ensure system stability / functionality.


• Collaborate with Workforce Optimization Team (WFO) concerning technology implementations, efforts and potential system upgrades.


• Leverage expertise to demonstrate product value relevant key areas of the Verint platform. 

Qualifications / Skills

• Ability to handle multiple projects and assignments simultaneously within a fast-paced technically focused environment.


• Experience with MS Office, such as Word / Excel.  MS Access, SQL Server is highly desired.


• Comfortable communicating any potential concerns or risks at all levels of the organization.


• Reliably operate with a sense of urgency and purpose.


• Consistently maintain a positive, helpful, engaged attitude with ends users, fellow colleagues, business partners and customers.


• Identify trends /issues and develop solutions to solve for them. Drive people and processes toward a patient-focused culture.

• Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, and partner across the organization.


• Demonstrated ability to support multi-functional tasks with guidance.


• Demonstrates presentation skills to prepare, deliver, and ensure understanding of data set information.


• Strong relationship building skills with face-to-face or telephonic interaction.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.