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Japanese Customer Service Lead Representative-CGHB at Cigna

Posted in Education 30+ days ago.

Type: Full-Time
Location: Portsmouth, New Hampshire





Job Description:

Japanese Customer Service Representative

Do you enjoy helping Health Care Professionals? Do you thrive in a fast-paced, customer-focused environment? Then start your rewarding career as a part of our growing Global Health Benefits Team! Cigna is one of the largest and fastest growing health insurers in the world.

At Cigna, we invest in you. As a Customer Service Representative, you are offered extensive, paid, hands-on training and a supportive post-training environment to pave your way to success. Cigna encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.

Role Summary
In this pivotal role, Japanese Customer Service Representatives effectively handle inquiries from customers, clients, or providers received via phone and e-mail located domestically and internationally in "real time" contact center environment.

The successful candidate will be able to interact appropriately and efficiently with health care professionals using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

Primary Responsibilities:


  • Receive requests by mail, telephone, or in person regarding insurance claims/policies while operating on multiple computer applications. Respond to inquiries from policy holders, providers and/or others for information and assistance

  • Perform research to respond to inquiries and interprets policy provisions to determine most effective response. Mail or route claim forms and supporting documentation to various units for final processing

  • Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues

  • Ability to understand and interpret policy provisions

  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.

You are the right person if you have:


  • Strong proficiency in both speaking and writing Japanese is a must

  • Strong proficiency in speaking English

  • High School Diploma or equivalent required, Associates or Bachelor's degree preferred

  • 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
    Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

  • Knowledge of Medical Terminology a PLUS

  • Excellent written and oral communication skills

  • Ability to perform in a high volume, fast paced call center environment

  • Proven ability to work independently as well as a productive member of a team

  • Exceptional organizational and time-management focus

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.





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