Job Description:

Pegasus Aviation Services, LLC, an Akima Company, is headquartered at Anchorage Int’l Airport in Alaska, the preeminent International Cargo crossroad for Transpacific Freighter activity. Pegasus serves the global aviation industry Domestic and International Passenger and Freighter Airlines and has an established reputation for quality aviation services. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Passenger Service Agent Leads are responsible for overseeing specific Passenger Service Agent contracts and assisting the company meet goals through the provision of services specific to customer airlines.

This position is an hourly, non-exempt position with salary dependent upon experience and job performance. This position reports to the Director, Passenger and Cargo Services.

Responsibilities:

• Oversee and provide adequate passenger agent service coverage


• Provide clear, concise, and courteous information for the traveling public


• Checking-in and processing of passengers and baggage onto flights


• Ensuring that passengers are in possession of valid documentation for travel


• Baggage service handling, including occasionally lifting bags up to 70 lbs


• Must be capable of manually operating loading bridges and aircraft doors


• Assist disembarking/embarking passengers and personal effects from aircraft


• Assist with wheelchairs as needed (carry on/carry off/Stretcher passengers and personal effects and any passenger requiring assistance


• Assess passenger’s needs and abilities to make use of the correct mobility equipment


• Carry and operate a radio/pager as required


• Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress free airport experience using all facilities at the port


• Monitor special needs passengers and personal effects in gate area


• Operate paging and announcement systems at the gate and ticket counter as required


• Miscellaneous duties as assigned by Manager


• Assigned other duties as and when required to meet operational demands ensuring the smooth running by Manager


• May be required to work other contracts as needed

Minimum Qualifications: 

• 2 year passenger service agent experience


• Be at least 18 years of age


• Must be willing to work in inclement weather


• Good communication skills


• Must be a U.S. citizen or show proof of right to work in the U.S.


• High School graduate or GED


• Must be able to obtain airport badge with US Customs clearance


• Must possess excellent communication skills


• Ability to lift 50 pounds comfortably


• Able to fluently read, write, speak and understand English


• Friendly and outgoing personality


• Ability to work under stressful situations and tight time constraints in a fast paced environment


• Flight crew and customer relationship skills a must


• Must present a clean and neat work area to our customers


• Attention to detail


• Self-motivated, team player


• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations


• Be well groomed and follow uniform policy


• Must be willing to travel for additional training when required


• Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test revised


• Reliable, punctual attendance is an essential function of the position


• Professional service to our customers, both internal and external


• Previous airport operations experience


• Working knowledge of Aero, Shares, BOLT, BART, Gate, Operations

Preferred Qualifications:

• Possess a valid driver’s license


• Ability to speak a second Language


• Ramp and Operations experience preferred


• Knowledge of Altea and Navitaire systems preferred

Background position skill ranking areas: 

Language Skills:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals


• Write routine reports and correspondence


• Speak effectively one-to-one and before groups of customers or employees of the organization

Math skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Abilities:

Apply common sense understanding to carry out instructions furnished in written, oral, diagram form Deal with problems involving a few concrete variables in standardized situations Physical Demands: moderate.

The PSA on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds the PSA is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The PSA may be required to climb, sit, and balance.

While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision.

The PSA is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day.  During aircraft arrival the PSA will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.

Fair Labor Standards Act Status: Nonexempt or hourly

The above is not intended to list all possible essential functions or requirements as they are subject to change.  The employer reserves the right to revise or change this description.  This description does not constitute a written or implied contract of employment.   All employees are expected to work varying hours of compensated overtime to accomplish various duties.  To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands.  Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

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