Job Description:

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What you’ll do:

• Provide excellent customer service by establishing a rapport with clients and the state agencies.


• Receive and prioritize claims, questionnaires, determinations and other unemployment related data.


• Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.


• Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.


• Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.

Qualifications:

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.


• Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently


• Experience dealing with dated material and/or strict adherence to deadlines


• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook


• Ability to type 35 WPM

Extra points for any of the following:

• Excellent analytical skills, problem solving and decision making abilities


• Excellent Customer Service skills


• Excellent interpersonal, oral and written communication skills


• Ability to work well within a team


• High ethical standards


• Ability to handle a high volume of work and work under deadlines


• Ability to follow policies and procedures; complete administrative tasks correctly and on time.


• High level of organization and multi-tasking abilities


• High level of professionalism


• Self-motivated with high level of initiative


• Overtime is required in order to meet client deadlines.

**4-6 weeks of immediate, mandatory and uninterrupted training are required upon hire.

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now